POSITION OVERVIEW

The Executive Assistant to the General Manager is responsible for the planning and execution of all duties, policies and procedures related to the executive office and the hotel's development towards community outreach and corporate responsibility.

RESPONSIBILITIES

Community Outreach and Social Responsibility

Responsible for any community outreach initiatives
Responsible for corporate responsibility and sustainability initiatives
Review with the GM any charity or donation requests and process the request. Processing involves:
1. Logging of the request
2. If denied, charity request is sent a letter informing that their request is politely declined
3. If approved, cover letter, donation voucher, and packet is generated and sent out to the charity

VIP visits

Coordinate and facilitate all aspects of VIP guest visits identified and requested by the General Manager (GM) or AGM. This includes:
1. Contact of the guest prior to arrival to coordinate any preliminary activities and or arrangements
2. Create a resume for the guest arrival if necessary so that the Resort is in line with the guest expectations and needs
3. Create and secure the guest itinerary for their arrival and coordinate with the Experience Team
4. Act as the Guest main point of contact when the Guest is in residence
5. Ensure that the Guest departure is seamless

Social Media & Online Reputation Management

Responsible for maintaining social media presence in compliance with Aman's brand and hotel's expectations in terms of market placement, site selection and content
Monitors traffic and feedback of on-line presence and monitors reputation management with support of GM or AGM.

Executive Office Maintenance & Resort Supplies

Maintain and update accordingly resort information documents such as Amangiri Fact Sheet, FAQ's, Hotel Directory, etc.
Support GM / AGM administratively as requested (expense reports, logging and distribution of meeting minutes)
Participate as needed in facilitating the renewal of business licenses, permits (BMI - music) and other recurrent contracts in conjunction with accounting office
Participate in the processing of the PO's as dictated by business flow

Other Functions

Always be the guardian of the Aman Resort philosophy
Comply with any other request as directed by the GM or AGM

QUALIFICATIONS

Strong understanding of and ability to instill the core philosophy of Aman Resorts
Minimum of 5 years' previous operational management experience with experience in senior management roles in the hospitality industry
Must handle sensitive information in a confidential manner
Flexible schedule a must.
Strong team building and coordinating skills
Excellent written and verbal communication skills.
Knowledge of or experience with Microsoft Word, Microsoft Outlook, Excel, and Internet.

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Executive Assistant to the General Manager