The Hospital for Veterinary Surgery is seeking an experienced and dynamic Hospital Director to lead the operations of our cutting-edge surgical center on the Upper West Side of Manhattan. The Hospital Director will work closely with the Medical Director to ensure seamless integration of clinical care and hospital operations. This partnership will maintain exceptional patient outcomes, drive operational efficiency, and support overall business growth. The ideal candidate will have a balance of veterinary knowledge, management expertise, and a passion for advancing veterinary surgery.

Key Responsibilities:

Operational Leadership:
Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence.
Oversee the hospital's day-to-day operations, ensuring a smooth and efficient workflow across all departments.
Alongside the Medical Director, implement policies, procedures, and protocols to maintain high standards in patient care, safety, and staff performance.
Ensure compliance with local, state, and federal regulations governing veterinary practice and healthcare.
Team Management & Development:
Collaborate with the Medical Director to lead, mentor, and manage a diverse team of veterinary surgeons, technicians, and administrative staff.
Foster a positive work environment, promoting collaboration, continuous learning, and professional development.
Oversee the recruitment, onboarding, and continuous development of all support staff, ensuring comprehensive training programs, regular performance evaluations, and strategies for fostering long-term employee engagement and retention.
Financial Management:
Develop and manage the hospital's budget, ensuring cost-effective resource allocation and financial stability.
Analyze financial reports, control expenditures, and implement strategies to meet financial goals.
Partner with the Medical Director to identify opportunities for growth and expansion, including new service offerings and partnerships.
Patient Care & Client Services:
Ensure the highest quality of surgical care is delivered in collaboration with the Medical Director, focusing on patient outcomes and client satisfaction.
Maintain and improve client services, including communication, follow-up care, and overall customer experience.
Address escalated client concerns and work to maintain strong, positive relationships with pet owners.
Cultivate and sustain strong, collaborative relationships with referring veterinarians and partner hospitals, ensuring open communication, trust, and mutual support to enhance patient care and referral experiences.
Strategic Planning & Growth:
Partner with the Medical Director to develop and execute long-term business and clinical strategies to support the hospital's growth and sustainability.
Stay abreast of advancements in veterinary surgery and healthcare technology, integrating best practices into hospital operations.
Collaborate with external stakeholders, including referring veterinarians, vendors, and the veterinary community, to promote the hospital's reputation and services.

Minimum Requirements:

Doctor of Veterinary Medicine (DVM) or equivalent required; advanced degree or certification in hospital administration, business management, or related field preferred.
Minimum of 5 years of experience in a veterinary hospital leadership role, with a strong understanding of veterinary surgery.
Proven experience in financial management, team leadership, and operational oversight.
Excellent communication and interpersonal skills, with the ability to lead and inspire a diverse team.
Strong business acumen, able to manage budgets, analyze financial data, and drive hospital growth.
Proven ability to collaborate effectively with medical leadership to achieve hospital-wide goals.
Passion for animal welfare and a commitment to providing the highest level of patient care.

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Hospital Director (DVM)