Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams, this means providing elevated customer service, a store environment that stands out in the market, and working as a team to meet and exceed both our customers' expectations and our business goals.

What's this role about?

As part of our Retail team, you'll be joining our store in Ashford, Kent, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets, and delivers commercial and operational excellence.

What you'll be doing

Supporting with overseeing the day-to-day running of the store
Identifying opportunities to drive sales and maximize profitability
Achieving with the aim to exceed targeted KPI's
Inspiring the team to deliver exceptional service through regular service and product training
Implementing and maintaining effective and efficient operational processes, procedures, and administration
Supporting with recruitment and conducting performance/probation reviews
Deputizing in the absence of the Store Manager

What you'll ideally bring to the role

You'll have previous retail management experience at a similar level
A passion for premium or luxury products helps, but we're open to all retail backgrounds
Have a proven track record of increasing overall business performance
Have a proven track record of delivering excellent customer service through your team
Be highly visual and have strong commercial product management skills
Be able to flex between the customer service, operational, technical, and visual elements of the role
Be confident working under pressure and thrive in a fast-paced retail environment
Be self-motivated, focused, and driven to achieve team and individual goals
Be a great people manager, able to bring the best out of your team
Have good written and verbal communication skills

What we'll do for you

Seasonal business wear allowance
Generous employee discount
Rewarding bonus and commission structures
Wellbeing and financial support through our Employee Assistance Programme
Low monthly cost health support through our medical cash plan
Fitness discounts
Family-friendly policies including enhanced parental pay
25 days annual leave
Employee referral scheme
Career development opportunities

Apply now to start your story at Reiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent, and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.

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Assistant Store Manager