At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

About the role and where you will be working:

The General Manager, Support at Home is accountable for the transition of the Home Care business to Support at Home. The role has accountability for the operational performance of the business unit including the growth, financial sustainability, quality, employee engagement and consumer outcomes. The role is responsible for leading the development and deployment of commercial and transformative solutions that contribute to the financial and quality performance of Southern Cross Care (WA).

This position is located at our central office in Rivervale.

We'll also be asking you to:

Lead the development of a modern and contemporary service in the context of the Support at Home.
Create and execute an approach to the provision of Support at Home that positively transforms the experience of our consumers and employees.
Identify and create opportunities to grow the Support at Home business to maximise our reach and impact in line with our growth strategy while delivering financially sustainable results.
Develop key performance indicators and targets that enable the Support at Home leadership team to deliver the commitments made in strategic, operational, team and individual performance plans.
Develop and implement workforce planning processes that optimise the deployment of labour balancing consumer and employee needs.
Ensure the business unit is compliant with all relevant regulation and take steps to review and monitor compliance.

About you:

The ideal candidate will have a strong commercial background in a related sector with demonstrable ability to grow services in a sustainable and responsible way.

To be considered for this role you'll need:

An understanding of quality and compliance requirements and demonstrates ability to monitor and remediate risks to compliance.
Proven management experience at a senior operational leadership level.
Workforce planning and optimisation experience.
Strong leadership and motivational ability that grows and develops talent.
Experience of managing remote and isolated teams and individuals.
Hold a satisfactory NDIS workers screen check.

Working with us:

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
Corporate Health Insurance with HBF.
Free employee assistance program.
A diverse range of services which allows professional development and growth.
Annual leave starting at 4 weeks (full time).
Carers/personal leave.
Service Awards for long standing employees.
Flexible working environment.

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we'll be asking for:

National Police Clearance - current within 6 months (or evidence of application).
Immunisation record (Flu & COVID19).

About us:

Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au

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General Manager Support at Home