About TechSee:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost.

TechSee's multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently.

Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.

This remote position is open to candidates located in or near New York or Boston, with a hybrid work arrangement requiring one day in the office.

The Opportunity:

The Sr. Director of ISV Partners at TechSee will lead our strategic partnerships, playing a critical role in expanding our ecosystem by collaborating with influential Independent Software Vendors (ISVs) such as Salesforce and AWS. This role involves driving business growth through our ISV partners and fostering robust partnerships, from enablement through pipeline generation and conversion. The Sr. Director will train ISV field teams, work on awareness and enablement programs, and manage joint pipeline activities. Additionally, they will handle channel conflicts and serve as an escalation point for the ISV Partner team, aligning partnership strategies with company objectives.

Responsibilities:

Strategic Alliance Development:
- Develop and implement partner enablement programs and resources to equip partners with the knowledge and tools required to effectively sell and support our solutions.
- Spearhead the development and execution of comprehensive go-to-market (GTM) strategies for all strategic ISV partnerships, ensuring alignment with corporate objectives and maximizing business growth opportunities.
Coordinate Partner Activities:
- Work closely with the ISV partner team to organize and coordinate events, training sessions, and meetings to drive collaboration and partnership growth.
Strategic Partnership Management:
- Cultivate and nurture partnerships with key ISVs (e.g., Salesforce, AWS) to build collaborative relationships and drive joint go-to-market strategies.
- Manage and nurture key relationships with stakeholders at our ISV partners, ensuring consistent alignment and collaboration on various projects and initiatives.
Pipeline and Revenue Management:
- Work closely with partners to develop and manage joint sales and business development pipelines, identifying and pursuing new opportunities for growth and revenue generation.
- Pioneer innovative co-sell motions and initiatives across diverse product lines, resulting in significant year-over-year sales growth.
- Facilitate on-demand pipeline calls between ISV's Account Executives (AE) and TechSee AE teams to ensure alignment and maximize opportunities.
Market Expansion:
- Identify and capitalize on new business opportunities within the ISV partner ecosystems, expanding market presence and fostering sustainable growth.
Co-Selling:
- Collaborate with partners to co-sell our Digital Customer Experience solutions, working together to deliver value to customers and achieve mutual business objectives.
Relationship Building:
- Build and maintain strong relationships with key stakeholders at ISV partners such as Salesforce and AWS to drive mutual success and growth.
- Proactively manage and resolve channel conflicts to maintain a healthy and productive partner ecosystem. Serve as an escalation point to the Salesforce Partner team on channel conflicts, ensuring timely and effective resolution.

Qualifications:

Proven experience in the technology industry, with a track record of successfully working with ISVs such as Salesforce.
Experience working with and for companies in the ecosystem providing software-based customer service technologies to large enterprises.
Experience managing ISV partners at Enterprise SaaS startups in a scale-up phase and with one of the key CRM players, with a preference for Salesforce.
Minimum of 7-10 years of experience in partner management, channel management, or business development roles.
Minimum of 5 years of experience working for a company in the CX or Customer Service space.
Background of employment at Salesforce in the Partners or Service Cloud Sales Organization is an advantage.
Proven track record of year-over-year pipeline growth for both sell-through and marketplace-based ecosystems.
Expertise in partner enablement and pipeline development.
Strong understanding of channel conflict management and resolution.
Strategic thinker with the ability to align partnerships with company objectives and customer needs.
In-depth knowledge of the Customer Service, CX, and CRM domains, including a strong understanding of key players, the ecosystem, and customer service business challenges.
Exceptional communication, negotiation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Enthusiastic about innovative technology solutions and capable of presenting them effectively to partners and customers.
Bachelor's degree in Business, Marketing, or a relevant field; MBA or equivalent qualifications are a plus.

Why work with us?

TechSee offers a competitive compensation package, including a base salary and performance bonuses. Our benefits include comprehensive healthcare coverage, retirement plans, flexible work arrangements, and professional development opportunities. We promote a dynamic work environment with hybrid work options. We value career growth, community engagement, employee recognition, and an innovative workspace.

Join us in redefining Digital Customer Experience while enjoying these perks that foster a positive and rewarding work environment!

TechSee is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. If you are passionate about transforming the customer service landscape and thrive in a collaborative, high-growth startup environment, we would love to hear from you. To apply, please submit your resume and a cover letter detailing your relevant experience and how it aligns with our requirements.

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Sr. Director ISV Partners