Director, Corporate Services & Travel
Boston, United States of America
Purpose Statement - The
Director, Corporate Services & Travel is responsible for the day-to-day oversight of the Corporate Services function and accountable for developing strategies to deliver sustainable results across various Corporate Services team by identifying new opportunities for value and process improvement. Additionally, the incumbent is responsible for developing strong and effective business partner relationships with senior leaders across multiple functions and regions, while enabling and inspiring a team. The Director manages a portfolio of categories and have accountability to delivery against department and functional goals.
Responsibility Statements -- Oversee day to day operations of all Corporate Service functions within the services area of responsibility. Functions include Corporate Travel and the Executive Services Team.
- Troubleshoot customer service issues and assure compliance with Corporate Services programs. Interact with team members, management, and suppliers to resolve customer service issues. Guide employees through day-to-day Corporate Service's issues including policy, compliance improvements, and cost savings best practices.
- Analyze data, monitor, and report on Corporate Services related expenditures, budgets, and compliance monthly.
- Function as the Service Manager for all Corporate Services related vendors and conduct assessments. Collaborate with the Vendor management team to perform Third-Party Vendor Management oversight. Work with Aquanima to onboard or renew vendor contracts as needed.
- Manage employee access to Corporate Services related systems, sites, and network sources.
- Update and maintain the Corporate Travel and Corporate Services intranet content, ensuring information accuracy. Maintain the Corporate Services SharePoint sites as a tool for the team to share files, process tasks, and manage projects as needed.
- Work with Santander Group Technology to ensure the Concur Travel online booking tool and the Travel Portal get updated, travel policy settings are correct, functionality needs are reported, and the user experience is kept optimal. Update policy changes annually.
- Assist and advise management with fares/rates w/travel vendors and RFP preparation in conjunction with Aquanima. Actively manage travel suppliers through periodic business reviews, contract management and performance evaluations. Creating data metrics to track supplier performance and cost effectiveness of negotiated agreements.
- Maintain close relationships with internal teams such as Accounts Payable, IT, Risk, International Mobility, Business Continuity, Audit, Security, Facilities, Corporate Insurance, and Human Resources to foster successful collaborations.
- Update, obtain approvals, and publish the Travel & Entertainment Policy and Corporate Liability Card Standard annually. This includes cascading the documents to the Santander US entities.
- Work with the Executive Service Managers to establish process and protocols to ensure the team is providing coverage for assigned executives. This includes work schedules for in the office coverage and full day coverage across multiple time zones.
- Develop and maintain the Executive Service Team program and procedure documents which govern the program and provides guidance on the day-to-day operations of the executive assistants.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: - Bachelor's Degree or equivalent work experience: Finance, Accounting, Business, or equivalent field. Req
- Master's Degree Finance, Accounting, Business, or equivalent field. Pref
Work Experience: - 9+ Years Experience in the Banking/Financial sector and/or Management Consultancy. Req
- 9+ Years Strong experience in some of the following functional areas (Financial Management, Budgeting, Cost Control, Procurement, Organization and Processes, IT Development). Req
Skills and Abilities: - Ability to challenge others in a constructive way
- Ability to understand and anticipate reactions and positions of others
- Excellent Proficiency in PowerPoint, Excel, Word
- Excellent written and oral communication skills with strong ability to synthesize business requirements into actionable plans
- Possess sound judgment and strong sense of integrity
- Strong time management skills and ability to effectively execute multiple and competing priorities, simultaneously
- Effective interpersonal skills, ability to earn the trust of the team and business partners, develop strong and sustained relationships
- Proven track record of strong project management and development of performance measurement metrics
- Innovative approach and deep understanding of best-in-class sustainability practices is essential
- Proven ability to objectively influence and effectively communicate with senior executives and all levels of the organization using fact based analysis methods and aligning business and sustainable priorities
- Strong change and program management experience at enterprise level
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Primary Location: Boston, MA, Boston
Other Locations: Massachusetts-Boston
Organization: Santander Holdings USA, Inc.
Salary: $131,250 - $230,000/year
