Job Details
Job Description
002863The Shift Manager is responsible for supporting Department Director(s) and Operations Manager(s) in the day-to-day department services oversight, and successfully manages all operational activities and staff work performances, as directed. This position is responsible for implementing established departmental programs, and procedures that guide and support the services provision of all designated areas within the THOMAS JEFFERSON UNIVERSITY HOSPITAL. [CB1]The Shift Manager plans, organizes, and evaluates department activities twenty-four (24) hours a day, seven (7) days a week, and provides feedback to Department Director(s) and Operations Manager(s) on department strategic goals and processes to enhance/improve operations. This position works collaboratively with Hospital Managers to ensure optimal throughput. The Shift Manager position identifies opportunities to improve department processes and assists the Department Director(s) and Operations Managers in correcting factors contributing to problematic outcomes. The Shift Manager works collaboratively with all levels of hospital leadership teams; ensures productivity improvement objectives are met, while cultivating service/product quality, and customer and patient satisfaction; and implements effective cost reduction plans and processes that support hospital goals, objectives, strategies, policies, and procedures. The Shift Manager ensures the Director(s)and Operations Managers are kept abreast of issues or problems impacting program efficiencies and effectiveness. This position develops and trains talent to ensure program quality, sustainability, long-term growth, and development; and leads by exemplifying the Mission, Vision and Values of THOMAS JEFFERSON UNIVERSITY HOSPITALWorking under the leadership of the Department Director(s) and Operation Managers, manages the day-to-day shift operations of the EVS Patient Transportation discharge throughput. Ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among staff across all assigned areas; and provides operational and technical support to the support services staff in support of the overall Support Services program management. Coordinates within assigned Hospital unit(s) to ensure:Monitors the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs.In real time, expedite and prioritize administrative issues to remove barriers to discharge and address delays in careMaintain patient throughput and continually evaluate bed placement progress according to the institutions Patient Flow Plan.Orient, coach, evaluate and schedule Patient Flow Coordinators.Monitors, reviews and approves Patient Flow Coordinator staff timekeeping and related reports in accordance to applicable Thomas Jefferson University Hospital policies and proceduresoperations.Provide leadership for Patient Flow Coordinators and work with Support Services and C.O.R.E. colleagues to address patient flow issues.Assist Support Services and C.O.R.E. Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations.Assist Support Services and C.O.R.E. Leadership in developing strategies to manage surge in patient volumes.Identify and communicate quality and risk issues to the appropriate staff/ departments in a timely manner.Participates in projects, data collection and other activities designed to enhance EVS and Patient Transport dischargeHigh School Diploma or equivalent requiredBachelors degree preferred
Work Shift
Rotating (United States of America)
Worker Sub Type
Regular
Primary Location Address
111 S 11th Street, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
