JOB DESCRIPTION: Operations AttendantEXEMPT: No
COMPENSATION CLASS: Seasonal
DEPARTMENT: Parks and Recreation
REPORTS TO: Aquatic Center Managers & Aquatic Center Coordinators
JOB SUMMARY:
Working under the direction of the Aquatic Center Managers and Aquatic Center Coordinators, the Aquatic Center Operations Attendant primarily works to proactively maintain facility cleanliness and upkeep. The attendant also assists with enforcement of facility rules and customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensure the cleanliness and tidiness of all areas of the aquatic center, including but not limited to the pools, pool deck, locker rooms, pool entryway, pool parking lot, and concession stand area
- Proactively seek out cleaning needs, safety hazards, and maintenance needs throughout the facility. Resolve issues within level of training and report larger issues to on-site management immediately.
- Conduct frequent checks of the locker rooms and pool decks to ensure all areas are properly stocked with supplies, trash cans are emptied, floors are clear and clean, furniture is in-place, etc.
- Create a welcoming environment for patrons
- Provide patrons with a favorable impression of the aquatic center by efficiently and productively completing tasks
- Handle cleaning equipment and supplies in an appropriate manner and use only as intended
- Maintain a clean and tidy work environment at all times. Take special care to eliminate and reduce potential hazards (i.e. slip, trip, fall) to the public when completing work in public areas.
- Work with all cleaning products per the instructions on the bottles
- Ensure all cleaning products and chemical bottles in use are labeled. Report any products lacking appropriate labels to management immediately.
- Fully understand and enforce aquatic center patron and staff policies and procedures
- Courteously, promptly, and correctly answer all patron questions
- Keep all required checklists, inventory, and paperwork up to date
- Be aware of emergency action plans and be prepared to perform assigned role at all times
- Wear proper uniform while on duty
- Complies with all Village policies, protocols, and procedures
- Perform other job-related duties as assigned
QUALIFICATION REQUIREMENTS: - High school or college education in progress or completed
- Must be available to work at least one weekend day
- Must be able to attend staff meetings and training programs
This position requires the following.
- Ability to maintain positive and open communication with supervisors
- Ability to communicate courteously with the public
- Ability to react calmly and effectively in emergency situations
- Ability to complete paperwork and inventory
- Knowledge of emergency action plans for the Aquatic Center
- Ability to follow routine verbal and written instructions
- Knowledge of customer service standards and procedures
LANGUAGE SKILLS:Ability to read and comprehend instructions, correspondence, and memos. Ability to properly fill out facility logs and reports as well be able to communicate effectively in an emergency situation.
REASONING ABILITIES:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS & ABILITIES: - Ability to work with the public (all ages)
- Ability to prioritize duties and complete tasks within a timely manner
- Understanding of the principles, policies, and objectives of the Proesel Park Family Aquatic Center
- Ability to communicate with the public tactfully and courteously
- Commitment to promoting the positive image of Village of Lincolnwood
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to use hands to finger, handle or feel objects, tools, or controls. The employee is often required to walk, sit, stand, reach with hand and arms, talk, and hear. The employee may lift and/or move up to 30 pounds.
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employee must be able to sit or stand for an extended period of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment varies between moderate and high. Frequent exposure to natural and seasonal weather conditions as well as insects while completing job duties.
SAFETY:All employees are expected, as a condition of employment, to adopt the concept that the safe way to perform a task is the most efficient and the only acceptable way to perform it. Safety adherence of performance will be considered an important measure of employee performance evaluation. As such, the employee must:
- Comply with established safe work rules and the special instructions of the supervisor
- Report all accidents and injuries immediately and cooperate in all accident and injury investigations, supplying supervisors with full and complete information
- Submit recommendations for safety and efficiency, as well as report defective equipment and unsafe conditions
- Know their exact duties in case of fire or catastrophe
- Use safety equipment provided for personal use in performing daily work assignments
- Only operate equipment trained and authorized to operate
- Provide public protection from unsafe conditions and hazards resulting from municipal work operations
- Participate in special safety activities, as designated, such as Safety Committees, Job Safety Analysis, special training, etc.
