As a key member of the Energy Service Team, the Coordination Manager oversees the daily operations of the Service Support Advisor team. This role focuses on driving the team to achieve key performance indicators (KPIs) and strategic initiatives. Success in this position requires strong critical thinking skills, the ability to manage a diverse team effectively, and a commitment to fostering team success.The role involves managing time-sensitive challenges, making exceptional time management a critical priority. To excel, you must demonstrate exceptional communication and persuasion skills, analytical thinking, creative problem-solving, and a solution-oriented mindset.
Responsibilities - Oversee the daily operations of the Service Support Advisor team, ensuring tasks are completed to expectations and providing coaching or guidance as needed
- Partner with senior leadership to set and achieve departmental goals and performance targets
- Foster a positive and productive team environment through encouragement, structure, and a focus on continuous improvement
- Deliver and promote exceptional customer service during all interactions, including rescheduling and handling escalated situations
- Analyze regional resource productivity, forecast future capacity, and align team efforts with anticipated workloads
- Address and resolve unique challenges as they arise with a proactive and solution-oriented approach
- Actively identify, communicate, and resolve problems, taking ownership from start to finish
Requirements - Associate degree or a minimum of 2 years of related work experience in customer service, project management/coordination, electrical projects, or general construction (preferred)
- Strong passion for Tesla's mission to accelerate the global transition to sustainable energy
- Excellent judgment and problem-solving skills for handling critical issues
- Self-motivated, independent thinker with a proactive approach to challenges
- Exceptional verbal and written communication skills, including proficiency in phone and email correspondence
- Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint)
- Strong interdepartmental communication skills, fostering collaboration and teamwork
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
- Expected Compensation
- Supervisor Technical Support - $68,000 - $102,000/annual salary
+ cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
