Salary : $70,692.00 - $95,112.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-1-4613-00443
Department: Dept. of Natural Resources
Opening Date: 01/16/2025
Closing Date: 1/29/2025 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
DescriptionAquatic Resources Business Systems Unit IT Business AnalystRecruitment #2025-1-4613
Full-time, Permanent, Represented position
Location: Natural Resources Building- Olympia, WAWork Hours and Partial Telework flexibility may be available and consideredSalary: $5,891.00 - $7,926.00 MonthlyReview of applications is ongoing. We reserve the right to make a hiring decision or close this recruitment any time after 1/23/25. It is in your best interest to submit materials as soon as possible.
Want to join something GREAT and make a difference?The Department of Natural Resources (DNR) has an exciting opportunity within our Aquatic Resources Division! We are looking for someone highly creative and motivated to be part of a high-performing team that supports the management of 2.6 million acres of state-owned aquatic lands so that people, habitats, fish, and wildlife thrive in perpetuity. Join our team at the DNR as a full-time, permanent
IT Business Analyst in Olympia, WA. and help contribute to the success of the Aquatic Resources Division by shaping the future of our business systems.
This role is at the forefront of solving complex issues and translating feedback into technical solutions that improve our business processes. This work directly supports our efforts as stewards of state-owned aquatic lands to ensure the protection of aquatic habitats and species while fostering public access and water-dependent activities for future generations.
Duties Responsibilities:This position is responsible for assisting with the support, maintenance, enhancements, and customizations of business systems used within the Aquatic Resources Division. This includes providing support for DNRs enterprise, agency-wide system, representing Aquatic Resources as a business expert and member of a cross-functional support team. Duties include the following:
- Participate in the development, design, customization, support, and implementation of technical applications to maintain and extend the functionality of the division's systems to meet business needs.
- Participate in building prototypes to test new features and functionality, which are demoed to users to ensure they meet the business needs. Works closely with business partners to establish and refine requirements, and understand how to utilize the capabilities, features, and limitations of the technology to create, update, and maintain solutions corresponding to the identified business needs.
- Elicit business requirements from partners and translate them to technical requirements to develop new features and functionality to ensure business needs are being met.
- Serves as a Business Expert, representing the business needs on behalf of the Aquatic Resources Division as a member of a cross-functional team. This team is tasked with the ongoing maintenance and support of the agency's enterprise data system, which is used across all divisions.
- Collaborates with the team to prioritize system issues based on a common set of criteria for determining issue severity.
- Works closely with technical IT staff, providing guidance and business program expertise to ensure all system issues are logged, addressed, and resolved.
- Updates and maintains existing functional specifications related to the business requirements.
- Uses APEX code and SOQL query language to locate and modify records meeting specific criteria.
- Thoroughly analyze, test, and validate all aspects of newly developed or updated applications, functionality, and/or changes to existing applications before deployment to the production environment to the end user. Thoroughly validate data as needed, including integrated data originating in other systems. Responsible for troubleshooting and resolving any issues found during testing or validation.
- Participate in performing refreshes of the test environments with production data to ensure development and testing are based on current, relevant data.
- Participates in developing and executing test scripts (user stories/scenarios/edge cases) and performs testing scenarios applicable to user processes, as needed.
- Participates in performing data validations before and following system updates and upgrades, as well as following the introduction of new codes or functionality.
- Analyze boilerplate contract language and document structure to convert documents to templates compatible with integrated document generation software.
- Participate in designing, implementing, testing, and documenting system workflows to provide solutions to the business as needed.
- Develop and maintain reference materials and provide initial and ongoing system trainings for users in the Aquatic Resources Division.
- Participate in providing technical advice, guidance, and hands-on support to resolve application issues.
- Provide data to satisfy both internal and external requests for information as needed, including public disclosure requests.
- Participate in providing technical support for Aquatic end users on the Agency's enterprise leasing and financial system.
- Provide data to satisfy both internal and external requests for information as needed, including public disclosure requests.
- Participates in providing user and technical support for other business applications used within the Division as needed.
- Provides backup support to team members as needed.
- Participate in performing user maintenance, such as login creation and license assignment for new users, assigning permissions, login and license deactivation for users leaving their roles, and transferring record ownership from one user to another, for the Division application.
- Serves as a representative of the Aquatic Resources division as a business expert on system configuration, functionality, data management, and input processes as they relate to the Aquatic Resource Division's business and program needs.
- Provides consultation to users on system data and Aquatics business rules.
- Provides business expert technical advice and guidance to help resolve system issues.
- Participates in performing updates and additions to the agency enterprise data system configuration data tables related to Aquatic data.
- Troubleshoots and resolves user issues and errors. This includes but is not limited to determining the cause of user error messages and resolving various issues Aquatic Division users may encounter while working in our systems.
Qualifications Required Qualifications: - A Bachelor's degree in Information Technology, Computer Science, or other closely related field AND 1 year of experience with developing, administering, and configuring a technology system/platform, system testing, troubleshooting, and issue resolution.
OR an equivalent combination of education and/or experience. - Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
- Perform assigned duties in a manner consistent with applicable laws, regulations and public records retention and requests are followed.
- DNR Core Competencies:
- Personal Accountability
- Value Others
- Compassionate Communication
- Inspire Others
- Commitment to Excellence
Special Requirements and Conditions of Employment:- This position works in an office setting. The Duty station for this position is the Natural Resources Building in Olympia Washington. This position is eligible for telework/hybrid options with prior approval from their direct supervisor. This position is also eligible for workweek schedule variations with prior approval from the supervisor.
- On occasion, some in-state travel may occur, such as to District offices or work centers.
Desired Qualifications:- 2 years of experience with Salesforce.
- 2 years of experience with land management and billing software.
Don't let doubts stop you from applying for this position - If you have any questions about the required qualifications or how your past experience relates to them, please contact us at A note to potential candidates: Studies have shown that women, trans, non-binary, Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. We value diversity and inclusion in our organization, and we are looking for the best person for the job. Don't hesitate to apply!
Supplemental Information Application Requirements:- Apply online: at www.careers.wa.gov (Click on the APPLY button above).
- Letter of interest: describing your specific qualifications to the position and position required, desired, and special requirements.
- Resume: that details your experience and qualifications.
- References: at least three professional references with current telephone numbers- you may attach a document, use the References text field in the online application, or include it with your resume.
- Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
- Complete all supplemental questions.
- Candidates who move forward in the recruitment process may be contacted via email at with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.
Questions? Please contact Vicki Diamond at or e-mail us at
Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email Applicants who are deaf or hard of hearing may call through the by dialing 7-1-1 or 1-800-833-6384.
About the Department of Natural Resources (DNR). At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington's lands and communities through diversity, equity, and inclusion.
Our Vision - Our actions ensure a future where Washington's lands, waters, and communities thrive.
Our Mission - Manage, sustain, and protect the health and productivity of Washington's lands and waters to meet the needs of present and future generations.
Our Core Values:- Safety and Well-Being -Our top priority is the safety of the public and our employees.
- Public Service -We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
- Innovation and Creative Problem-Solving - We solve our state's most pressing challenges through innovative thinking, dedication, and bold and creative vision.
- Leadership and Teamwork -We are committed to building leaders at all levels and building teams for success.
DNR provides excellent benefits, a few of which include:- Commitment to organizational health and wellness
- Work/life balance
- DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women's Employee Resource Group, Veterans Employee Resource Group, etc.)
- Statewide Employee Business Resource Groups,
- Leadership that empowers and supports employees
- Professional development opportunities
- Educational and career development aid
- Public Service Loan Forgiveness Eligibility
- Opportunities to participate in wildland fire suppression assignments
- A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit for more information.
Additional Information:This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.
DNR does not use the E-Verify system. For more information, please visit
Veterans wishing to claim Veteran's preference please attach a copy of your DD-214, NGB-22, or other verification of military service. Please black out your social security number prior to attaching it. We thank you and are grateful for your service!
Equal Opportunity Employer:The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855) 524-5627 or email
Check us out on: | | | | |
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Please describe what interests you about the Department of Natural Resources.
02
Please describe what a work environment based on diversity, equity, inclusivity and belonging means to you.
03
Please describe what makes you the best candidate for this position.
04
Do you have a bachelor's degree in Information Technology, Computer Science, or other closely related field AND 1 year experience with developing, administering and configuring a technology system / platform, system testing, troubleshooting, and issue resolution?OR an equivalent combination of education and/or experience?
05
Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our agency in the United States? DNR is not an E-Verify agency.
06
Where did you originally hear about this job posting?
- www.dnr.wa.gov
- www.careers.wa.gov
- WA WorkSource office or WorkSourceWA.com
- Governmentjobs.com
- Monster
- Indeed
- LinkedIn
- Twitter
- College/university website/career fair
- Handshake
- Newspaper
- Direct Email Notification
- Statewide Employee Business Resource Groups (BRG)
- Professional/Personal Network
- Job Board
- Job Fair
- Zip Recruiter
- Diversity Jobs
- Facebook
- Other (please specify below)
07
If you answered "other" to the previous question, please specify where you originally learned of this employment opportunity in the space below.
Required Question
