Position Title:Waste & Recycling Education Specialist I
Job Description:Under general direction of the Waste & Recycling Education and Permit Crew Lead, incumbent enforces City solid waste & recycling ordinances. Educates residents and business owners who are currently using the City's waste and recycling services, providing educational information regarding the proper usage of refuse, recycling, and yard waste programs. Educates residents about the Call 2 Haul Bulk Collection Program.
About the Position:The Waste & Recycling Education Specialist plays a crucial role in promoting compliance with Salt Lake City's waste and recycling ordinances. This dynamic, high-contact position involves educating residents and businesses about proper use of refuse, recycling, and yard waste programs, as well as the Call 2 Haul Bulk Collection Program.The role requires exceptional customer service skills, creativity, and the ability to handle stressful situations while maintaining public satisfaction.
About the Team:The Waste & Recycling Division is dedicated to providing convenient, accessible and outstanding service to all who live, work, and play in Salt Lake City. We foster a safe and positive work environment for our employees, and are devoted to ensuring a healthy, sustainable future for Salt Lake City.
Position Salary Range: $19.57 - $25.78 /hr based on qualifications and experience.
This position is eligible for full city benefits, including:- Health Insurance (95% of premium paid by city)
- Dental, Vision and Life Insurance
- Paid vacation and personal leave
- Six weeks of paid parental leave from day 1 of employment
- Retirement contributions toward a pension plan and/or 401(k)
- A robust Employee Assistance Plan (EAP)
- Up to $4,000 tuition reimbursement annually
- Discounted supplemental benefits like pet insurance and legal services
Key Responsibilities:- Inspects refuse, recycling, green waste containers, and Call 2 Haul bulk waste piles to ensure compliance with City ordinance and materials are within program specifications. Issues violation notices for non-compliant containers or piles.
- Investigates, monitors, and resolves issues and complaints related to contaminated containers in an assigned area. Meets with residents to educate proper container usage and resolve contamination issues and provides clarification on other city ordinances related to solid waste.
- Directly engages with residents by providing information related to the city's refuse and recycling services, waste reduction tips, and information about additional community resources for waste and recycling.
- Works directly with Waste & Recycling Equipment Operators to ensure that containers in specific collection routes are properly audited before servicing.
- Assist with auditing waste and recycling containers for special events.
- Assists in resolving residents' issues around waste collection and material diversion, responds to questions regarding Waste & Recycling ordinances, policies, and guidelines.
- Supports development and delivery of presentations to help educate the public about Salt Lake City's waste diversion goals, specific topics within the solid waste and recycling industry, as well as best practices for general waste diversion. These presentations include community councils, neighborhood groups, school classes, city council and various other city departments.
- Completes and maintains accurate records of contamination violation notices.
- Supports other city departments in assessing the impact and volume of damage and/or debris from emergency events.
- Coordinates distribution of information to all city residents, from several different city departments.
- Reports illegal dumping issues to dispatch, crew lead or supervisor.
- Assists in inventory control of containers used for weekly garbage, recycling, and yard waste collection. Assists in delivery and maintenance of containers.
- May be required to operate various equipment including a passenger vehicle, pickup truck, utility vehicle, bicycle or Segway.
- Performs other related duties as directed.
Minimum Qualifications: - High school diploma and/or GED equivalent, and minimum of 2 years paid work experience in a customer service/contact position. Education may be substituted for up to one year of paid work experience.
- Possession of a valid Utah driver's license or Utah driving privilege card.
- Ability to handle pressure and fatigue due to daily exposure to considerable stressful situations and the ability to de-escalate potentially intense situations when interacting with the public.
- Knowledge of modern office procedures, methods and equipment including computer equipment, applicable software programs, mobile devices, and applications.
- Ability to read and write legibly and maintain accurate records.
- Visual demands required to locate addresses, and the ability to operate assigned vehicles and equipment in a safe manner.
Desired Qualifications:- Bilingual in English and Spanish.
- Knowledge of the City's waste diversion plan.
- Knowledge of City ordinance and policies related to the refuse, recycling, and yard waste programs.
- Degree in Sustainability or related field.
Working Conditions:- Consistent exposure to stress as a result of human behavior and the demands of the position for public education and enforcement.
- Routine exposure to disagreeable elements such as extreme heat, cold, rain, ice, snow, environmental hazards.
- Requires adequate physical mobility and balance to walk, climb, push, pull and manage heavy object (50 lbs. maximum), as well as stand for prolonged periods.
- Requires shift work including holidays, and potentially weekends, evening shifts and irregular hours in addition to regularly scheduled shifts on an as needed basis. Ability to work overtime hours as needed to cover special events.
Career Ladder: - After two years of successful performance in this classification-- during which incumbent demonstrates ability to apply standard practices and techniques, he/she be promoted to Waste & Recycling Education Specialist II. This is based on the performance coach's recommendation, availability of funds, and concurrence of Human Resources.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.POSITION TYPEFull-Time
DEPARTMENTSustainability
Full Time/Part Time:Full time
Scheduled Hours:40
