Salary: $109,345.60 - $164,028.80 Annually
Location : Los Angeles, CA
Job Type: Regular Employee
Job Number: 2400355
Cabinet: CUSTOMER EXPERIENCE OFFICE
Cost Center: 7121 - CREATIVE & BRAND
Opening Date: 01/23/2025
Closing Date: 2/3/2025 5:00 PM Pacific
FLSA: Exempt
Bargaining Unit: Non-Contract
Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionManages the planning, design, and development of major high-visibility customer signage and environmental graphic design projects for the delivery of major capital projects and signage related start-up activities for new transit corridors, including bus and rail fleet and the construction of stations, facilities, and other projects to provide patrons with the information needed to navigate Metro's systems.
Examples of Duties - Manages and evaluates the work of Signage and Environmental Graphic Design staff and consultants involved in the planning, design, development, and production of various major projects and/or programs throughout the Metro system
- Leads and facilitates meetings to develop agency-wide and departmental strategies, processes, and policies
- Evaluates and manages the planning, conceptualization, design, refinement and production of a wide range of complex environmental graphic design standards for stations, facilities, and vehicles to ensure continuity and integration of Metro's Environmental Graphic Design Systemwide Standards into the built environment
- Manages and serves as lead designer of signage and environmental graphic design solutions from planning concept to construction completion
- Evaluates and manages environmental graphic design and customer environment branding standards for highly visible projects and ensures that work is on schedule, within budget, and complies with technical and regulatory requirements while ensuring operational needs of the agency are met
- Manages multidisciplinary Planning, Architecture, Engineering, and Landscaping teams to incorporate complex environmental graphic design, signage and wayfinding
- Develops complex signage and wayfinding design plans, programs, and processes to ensure consistency and integration of the Metro transit system
- Develops strategies to promote the visual signage and wayfinding quality of the system, quality design standards, and integrity of design projects
- Manages the conceptualization, development, and execution of creative strategies and solutions and effectively communicates these strategies to staff and consultants
- Leads planning and design development for a wide range of mediums, including static and digital signage, as well as high visibility fleet graphics and exterior/interior styling
- Investigates and analyzes complex design issues/problems and recommends visual solutions that convey clear, consistent, and effective wayfinding information for capital projects
- Interfaces with senior-level planners, designers, engineers, architects, fabricators, and other design professionals to deliver quality projects and/or ensure quality and integrity of customer environments
- Develops and manages agency Environmental Graphic Design Systemwide Standards and Fleet Identity Standards
- Facilitates management-level meetings to define issues and develop strategies/work plans
- Resolves and responds to requests for signage resulting from alterations to the transit system environment
- Manages special signage and environmental graphic design related plans and studies
- Allocates and manages workflow and contractor resources
- Develops and writes complex scopes of work for high visibility projects, prepares cost estimates, and evaluates proposals
- Facilitates procurement and serves as technical subject matter expert during contract bidding, negotiation, and award process, and manages the implementation of contractor/consultant contracts
- Supervises, trains, and provides technical assistance to assigned staff
- Prepares and presents comprehensive presentations and reports to management, committees, and outside agencies
- Represents the department at meetings with consultants and the public
- Contributes to ensuring that the EEO (Equal Employment Opportunity) policies and programs of Metro are carried out
May be required to perform other related job duties
Minimum QualificationsA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education- Bachelor's Degree in Urban or Transportation Planning, Public Administration, Public Policy, Visual Communications, Industrial Design, Graphic Design, Environmental Graphic Design, Urban Design, Architecture, or a related field; Master's Degree in a related field preferred
Experience- Six years of relevant experience or three years of relevant supervisory-level experience in incorporating art, design, and placemaking into transportation planning, project management, urban design, or other related area
Certifications/Licenses/Special Requirements- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
- Experience managing complex signage and environmental graphic design projects for large-scale public transportation systems or similar environments.
- Experience developing and implementing wayfinding strategies that prioritize accessibility, enhance user experience, and ensure compliance with ADA and other relevant codes and regulatory standards.
- Experience coordinating multidisciplinary teams, including designers, planners, engineers, fabricators and contractors, to deliver cohesive and effective signage solutions.
- Experience applying fabrication methods and installation processes for both temporary and permanent signage and customer information across a system.
- Experience managing projects, budgets, schedules, and stakeholder engagement while ensuring alignment with organizational goals and signage and brand standards.
Essential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
- Applicable local, state, and federal laws, rules, and regulations governing signage and environmental graphic design policies and funding for a public transportation agency
- Current theories, principles, and practices of environmental graphic design, typography, navigational schemes, signage, and urban design
Ability to read and interpret plans, engineering studies, and highly complex technical documents
- Project management, budgeting, and cost estimating
- Contract administration and negotiation
- Copyright issues
- Macintosh hardware and a range of software programs, such as Adobe Creative Suite, Microsoft Office Suite, CAD (Computer-Aided Design) tools, Bluebeam Revu, FileMaker Pro, and other desktop publishing tools.
- Americans with Disabilities Act (ADA) standards and Title VI requirements
- Signage fabrication and installation techniques, materials, and methods
- Modern management theory
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
- Managing the design and development of major environmental graphic design standards and/or project delivery of signage plans, systems, projects, and programs
- Reading and understanding architectural, engineering, and construction drawings and specifications
- Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
- Effective project management while working on multiple projects concurrently
- Communicating effectively, verbally, and in writing, including complex technical documents
- Demonstrating and communicating an overall appreciation and understanding of quality design with project team members and creating relationships with other agency departments and individuals
- Creating professional and engaging means for the communication of core design values to the agency
- Interacting professionally with various levels of Metro employees, design professionals, and the public
- Exercising creativity and critical judgement Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
- Understand complex wayfinding plans and communications systems
- Determine strategies to achieve goals
- Think and act independently
- Establish and implement relevant policies and procedures
- Understand, interpret, and apply laws, rules, regulations, policies, and procedures
- Make financial decisions within a budget
- Work in a collaborative interdepartmental team environment
- Supervise, train, and motivate assigned staff
- Meet tight time constraints and deadlines while working on multiple projects concurrently
- Prepare comprehensive reports and correspondence
- Read, write, speak, and understand English
Special ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions- Typical office situation
- Close exposure to computer monitors and video screen
Physical Effort Required- Sitting at a desk or table
- Operate a telephone or other telecommunications device and communicate through the medium
- Type and use a keyboard and mouse to perform necessary computer-based functions
- Walking (distance 5' to 100')
- Communicating through speech in the English language required
- Good distance vision and/or depth perception to judge distances
- Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)
AHM
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.
Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application ProcedureTo apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
*Please refer to the applicable benefit type (Regular or Temporary)* BENEFITS FOR REGULAR EMPLOYEES Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.
Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.
Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.
Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.
Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.
Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days
Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.
Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.
BENEFITS FOR TEMPORARY EMPLOYEES Temporary (Contingent) employees are eligible for the following benefits only: - Kaiser medical insurance
- Public Pension Plan
- 457/401K Plan
- Flex Spending
- Paid Sick Time
- Fare Media
- Rideshare Subsidies
- Metro One Fitness membership
For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at
01
Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I agree and understand my resume will not be reviewed
02
Please select the highest level of education you have completed.
- I do not have education equivalent to grade 12
- High school graduate, diploma or the equivalent (GED)
- Associate degree from an accredited college or university
- Bachelor's degree from an accredited college or university
- Master's degree from an accredited college or university
- PhD from an accredited college or university
03
Please select the number of years of relevant experience you have in incorporating art, design, and placemaking into transportation planning, project management, urban design, or other related area.
- No relevant experience
- Less than 6 years
- 6 years or more, but fewer than 8 years
- 8 years or more, but fewer than 10 years
- 10 or more years
04
If you indicated having relevant experience in incorporating art, design, and placemaking into transportation planning, project management, urban design, or other related area, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
05
Please select the number of years of relevant supervisory-level experience you have in incorporating art, design, and placemaking into transportation planning, project management, urban design, or other related area.
- No supervisory-level experience
- Fewer than 3 years
- 3 years or more, but fewer than 5 years
- 5 years or more, but fewer than 7 years
- 7 or more years
06
If you indicated having supervisory experience in incorporating art, design, and placemaking into transportation planning, project management, urban design, or other related area, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
07
Please describe your experience managing complex signage and environmental graphic design projects for large-scale public transportation systems or similar environments, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
08
Please describe your experience developing and implementing wayfinding strategies that prioritize accessibility, enhance user experience, and ensure compliance with ADA and other relevant codes and regulatory standards, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
09
Please describe your experience coordinating multidisciplinary teams, including designers, planners, engineers, fabricators and contractors, to deliver cohesive and effective signage solutions, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
10
Please describe your experience applying fabrication methods and installation processes for both temporary and permanent signage and customer information across a system, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
11
Please describe your experience managing projects, budgets, schedules, and stakeholder engagement while ensuring alignment with organizational goals and signage and brand standards, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
Required Question
