At
PEARCE,
we've got a career for you.Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,000 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation and energy storage assets.
Your Impact: We are seeking a proactive and detail-oriented US Team Lead to oversee work order reviews, ensure compliance with Tech Support processes, and provide guidance to the team. This role requires excellent communication skills, technical knowledge, and strong leadership abilities to address escalations and support the team's decision-making.
Core Responsibilities:- Ensure the team is consistently following established Tech Support processes and workflows.
- Review and analyze work orders to confirm tasks meet the required scope of work and quality standards.
- Guide the team in determining whether work orders should be closed out based on scope completion and deliverable requirements.
- Address escalations promptly, ensuring effective resolutions while maintaining high-quality standards.
- Act as the point of contact for technical and procedural questions from team members.
- Communicate updates, process changes, and feedback to the team to improve performance and maintain alignment with company standards.
- Maintain accountability for delivering accurate and error-free work.
Specific duties may vary or evolve over time based on business and client needs.Core Experience- Proven ability to lead and manage a team, ensuring adherence to processes and quality standards.
- Ability to multitask and work efficiently under pressure.
- Strong problem-solving skills and a proactive, self-starter attitude.
- Proficiency in Microsoft Office applications, particularly Excel, Outlook, Word, and Teams.
- Ability to read and comprehend scopes of work and determine whether completed work meets requirements.
- Technical knowledge and the ability to interpret work-performed notes.
- Strong attention to detail and accountability for producing high-quality, error-free results.
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits (medical, dental, vision, life insurance), PTO, Paid Holidays, and a company-matching 401(k) Retirement, Life Insurance. We provide company vehicle, phone, laptop, or tablet (as required for your role) and all necessary tools and safety equipment.
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
Learn more about our corporate and telecom division at www.Pearce-Services.com and our renewables division at www.Pearce-Renewables.com.
