Job Description:
Position Summary:
Under general supervision of the Senior Facilities Operations Manager, responsible for managing and ensuring the overall cleanliness of the casino facilities, including administering department budget and work plan, ensuring that preventative and routine cleaning standards are practiced, and supervise, train and develop environmental services staff, and that all environmental services personnel are properly trained in safety procedures and proper use of equipment used in the workplace. Maintains confidentiality of privileged information.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
• Promotes guest safety, satisfaction and return patronage through prompt, efficient and friendly service.
• Promotes a clean, safe and healthy work environment for team members and guests.
• Promotes internal guest service standards through courteous and respectful behavior
• Develops annual budget and work plans, and implements plans with subordinate staff.
• Develops and implements cleaning standards and practices, both preventative and routine, for floors, walls, ceilings, windows, woodwork, restrooms, locker rooms, trash, and all public areas within the casino or assigned areas.
• Develops a preventative maintenance schedule and coordinates the work through the Supervisors.
• Ensures compliance with all Tohono O'odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).
• Ensures that staff is trained on and adhere to cleaning standards and practices.
• Ensures that operation of equipment, tools and materials are handled in a safe manner.
• Ensures all inventory is adequately stocked and ordered in a timely manner.
• Ensures that all equipment is working and maintained for safe operational use.
• Ensures proper and complete staffing coverage of the seven-day, twenty-four hour casino operation.
• Ensures all safety rules and procedures are being followed. Must be able to read and understand Material Safety Data Sheets and be familiar with OSHA.
• Supervises personnel, including hiring, firing, conducting performance coaching, counseling and evaluation, and training and development.
• Supervises the Environmental Services Assistant Manager on daily duties.
• Monitors supervisor's scheduling of personnel to ensure appropriate coverage as needed by shift, event or season.
• Prepares purchase requisitions appropriately, and accurately tracks purchases against department budget.
• Promptly corrects hazards where able, eliminating potential guest injury or illness.
• Complies with regulatory laws, team member handbook, department policy and procedures, safety codes, etc.
• Maintains all environmental services equipment and ensures that they are in good operating order.
• Trains personnel and assigns daily tasks to subordinates.
• Conducts performance appraisals and disciplinary actions as needed.
• Conducts health and safety programs to prevent injuries and accidents.
• Contributes to a team effort and accomplishes related results as required.
• Performs other related duties as required or directed.
Job Requirements:
Minimum Qualifications:
Education and Experience:
Associates or bachelor degree preferred; High School Degree or GED plus five (5) years of commercial cleaning experience in a hospitality setting: Three (3) of the five (5) years of management experience, with full supervisory, budgetary and inventory responsibilities. Must be 18 years of age or older. Bi-lingual English/Spanish preferred. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications:
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
• Knowledgeable of environmental services chemical use and safety measures.
• Knowledgeable of environmental services equipment use and safety measures.
• Knowledge of cleaning procedures and chemical use.
• Knowledge of ordering and maintaining of custodial supplies and equipment.
• Knowledge of occupational hazards, safe working practices, and safety precautions in accordance with applicable state, county, or federal laws and regulations regarding workplace safety.
• Knowledge of supervisory techniques.
• Ability to work with the Senior Facilities Operations Manager by overseeing the repair, maintenance, and smooth daily operation of all facilities.
• Ability to ensure well-maintained facilities.
• Ability to demonstrate professionalism at all times when interacting with internal and external guest.
• Ability to communicate clearly and effectively both verbally and in written format.
• Ability to be able to work weekends, holidays and rotate shifts.
• Ability to maintain outstanding, exemplary attendance.
• Ability to complete multiple tasks with minimum supervision.
• Ability to interact with personnel of all levels, vendors and contractors.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels.
• Ability to maintain confidentiality.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to handle multiple tasks and meet deadlines.
• Ability to make solid decisions and exercise independent judgment.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Skill in managing budgets.
• Skill in managing multiple projects and meeting strict deadlines.
• Skill in providing leadership to, supervising, training, and evaluating assigned staff.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
Physical Demands:
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk, push and pull. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.
