Must be able to work a varied schedule to include daytime and evening hours as well as weekends.**This is a part-time position and is ineligible for benefits.JOB SUMMARYUnder direct supervision of the Assistant Aquatics Manager and related management team, the Aquatic Safety Specialist monitors The Cove at the Lakefront® facility, to ensure a safe, well-maintained pool environment. This position enforces policies and procedures, provides emergency care and treatment as needed, performs cleaning and maintenance, and guides the daily operations of lifeguard and facility attendant staff. This position includes a progression plan based on StarGuard Elite certifications.
The Aquatic Safety Specialist must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.
ESSENTIAL JOB FUNCTIONS - Ensures the safety of all patrons and staff throughout the aquatics park by visually scanning all areas. Determines whether patrons are in distress, implements an Emergency Action Plan, performs in-water rescues or assists, and provides first aid and/or CPR and/or rescue ventilations when necessary.
- Performs daily inspections of all mechanical systems and attractions to ensure proper functionality; checks and adjusts equipment and water chemistry as needed. Notifies management team of mechanical, pool, or safety issues as needed.
- Responsible for compliance with safety/industry regulations and meeting customer service standards.
- Plans, implements, and records Lifeguard, Swim Instructor, and Aquatics Attendant training and in-services. Performs internal audits and assists with rectifications and safety plans.
- Plans, implements, and adjusts water safety classes to meet the needs of the students.
- Perform Lead Lifeguard and Lifeguard duties as needed.
- Enforces facility rules and policies promptly and courteously; coaches Lifeguard and Aquatics Attendant staff to do the same.
- Provides positive, enthusiastic customer service for all customers and participants. Responds to, resolves and/or escalates customer complaints, questions, and suggestions.
- Performs manager-on-duty responsibilities, as well as facility opening and/or closing procedures as needed.
- Provides coaching to Lifeguard and Aquatic Attendants staff to accomplish daily goals and objectives and/or to improve technique.
- Monitors Lifeguard rotations, position of Lifeguards on stand, appropriate use of equipment, and Lifeguard alertness/behavior.
- Provides information regarding services; assistance in administering member services and facility rentals.
- Assists with implementation of special events and works special events and/or after-hours rentals as needed.
- Must be able to work a varied schedule including nights, weekends, and holidays.
- Completes other duties as assigned.
- As a leader, must operate under the Town's four core values of Integrity, Customer Service, Efficiency, and Innovation.
EDUCATION/TRAINING/EXPERIENCEMust be at least 18 years old and possess two (2) years lifeguard or related work experience;
or an equivalent combination of education and experience. Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.
LICENSES OR CERTIFICATES- Must possess or be able to obtain a StarGuard Elite Lifeguarding and Dispatch Certification within 30 days of employment. Certification must remain valid for duration of employment.
- Must possess or be able to obtain an StarGuard Elite Instructor Certification Level 1 ,2, or 3 within 90 days of employment and it must remain valid for duration of employment.
- Must have a valid Texas Driver's License or reliable transportation to and from work.
LANGUAGE SKILLS- Ability to read, write, and speak English fluently.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.
OTHER SKILLS, ABILITIES & REQUIREMENTS- Knowledge of customer service practices and procedures.
- Knowledge of Town policies and procedures.
- Knowledge of facility policies and procedures.
- Knowledge of Emergency Action Plan (EAP) policies and procedures.
- Skill in oral and written communications.
- Skill in monitoring departmental health and safety policies and procedures.
- Skill in resolving customer complaints and concerns.
- Skill in implementing departmental rules, procedures and objectives.
- Skill in interacting with all age groups.
- Ability to remain attentive and alert for extended periods.
- Performs CPR, rescue breathing, and first aid as needed.
- Regular and consistent attendance for the assigned work hours is essential.
REASONING ABILITY- Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
- Ability to comprehend complex policies, procedures, regulations, and organizational structures.
PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Primarily office environment. Some outdoor environment with potential exposure to adverse weather conditions.
E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.
