Requisition ID: 18416
Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRPAt SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day: Medical, vision, dental, and life insurance
- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
SummaryThis Product Manager role is responsible for the development and management of a portfolio of products and programs supporting SRP's and our customer's sustainability and decarbonization goals. This role includes providing ongoing management, from inception to sunsetting, of the products/programs and data reporting to ensure it meets customer needs and is aligned with SRP's established objectives.
What You'll Do• Manage all aspects of the product / program performance, including financial, risk, operations and business performance.
• Oversee the product/program delivery including building business strategies, performance objectives and outcome-based roadmaps.
• Prepare annual program plans and processes, and conduct analyses and develop reports in accordance with established customer and market needs, and SRP requirements.
• Participate in defining the strategic vision, product roadmaps, product prioritization, execution and product support for desired customer solutions.
• Leverage SRP's corporate strategies to set alignment with priorities and deliver continuous improvement and workflow across multiple teams.
• Utilize strategic business acumen and leverage product / program data analytics to make decisions to enhance product / program performance and delivery.
• Identify new and existing customer/business requirements/needs, and formulate and implement solutions working with internal and third-party partners for rapid piloting and product / program launches.
• Collaborate and partner with cross-functional teams such as marketing, IT, customer service and external implementers to manage programs.
• Identify and secure the services of third-party partners and program implementors and actively manage their performance to ensure product / programs deliver intended results.
What It Takes To Succeed• Think proactively to identify new opportunities and optimize existing solutions and program offerings, while considering marketplace and sustainability drivers that motivate customers, trade allies, and other market actors to participate in SRP's products and programs
• Capacity for leading cross functional teams that include in-house technical teams, accounting and billing, customer account managers, and marketing in an agile business development environment.
• Possess a strong organizational mentality, technical and non-technical written and verbal communication/presentation skills, and desire to drive an exceptional customer experience.
Experience• For a Level 1 (Associate), a minimum of no previous years of experience to two years related experience is required (if no degree, four-six years of relevant experience or equivalent combination of education and related experience totaling four-six years). • For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years). • For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).
EducationA bachelor's degree related to the assignment from an accredited institution is preferred.
Hybrid WorkplaceSRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
Drug/Alcohol Policy Statement To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work AuthorizationAll candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
