MANAGER, ENGAGEMENTS WHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients.?Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com .
At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. Thats why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.
Join us for career advancement, innovative solutions, and a supportive environment focused on your success.
JOB DESCRIPTION The Engagement Manager is responsible for leading customized and comprehensive engagements to ensure project profitability, success, and client satisfaction. These activities include supervisory and management responsibilities for project resources, and is responsible for engagement reporting, communications, deliverable coordination, problem resolution, issues management, team onboarding and off-boarding, knowledge capture, document management, etc.
Reporting to a Director or an Engagement Management Practice Director, this position is highly collaborative, as Apex Engagements require participation and collaboration from a variety of different roles within Apex and the client, and the Engagement Manager must be able to successfully navigate these relational and operational complexities. The Engagement Manager role involves client relationship building, executive level communications, presentations, reviewing and monitoring quality of client deliverables and supervising engagement teams. This role will also manage internal Apex employees within the Engagement Management Practice.
Engagement Operations Management
- Lead the client and Apex through the Engagement Kick-off (Launch) process and EDRM review. Ensure quality and accuracy of engagement workflows and operating procedures related to all aspects of the engagement including monitoring and tracking. Coordinate stakeholders to ensure team members take ownership of the relevant tasks and expectations.
- Manage the day-to-day engagement delivery and Engagement Team resources from origination to completion. Accountable for staffing planning, selection, hiring, project onboarding, performance management, general employee relations, corrective action, and offboarding in close collaboration with recruiters, Account Managers, IPCs, and Project Coordinators.
- Manage client expectations and related client communications, in conjunction with Client Director.
- Provide detailed tracking of Tasks and Deliverables associated with assigned engagements. Complete and submit project deliverables and milestones and obtain client acceptance, ensuring quality and timeliness.
- Provide status reports of work on all active engagements. Manage scope and financials for engagement(s) as well as assisting in keeping the engagement on track for time, budget, and deliverables.
- Assess, analyze, and resolve complex engagement issues, problems and/or challenges.
- Schedule and facilitate Internal Business Reviews and internal cadences with stakeholders and collaborate effectively to manage quality of delivery.
- Establish and lead project cadences with the client including reviews of project status, deliverables, overall project heath, issues, and risks, etc. Schedule and facilitate client business reviews.
- At project closing, schedule and facilitate internal and external retrospectives and other closing items, tasks, or objectives at project end.
- Develop and sustain trusted advisor relationships with internal and external stakeholders. This position may require occasional travel to client, project, or internal stakeholder locations.
Engagement Financial and Risk Management
- Responsible for engagement financial success. Monitor financial health of the project and ensure that the approved financial targets are achieved.
- Monitor and update pricing sheets as necessary through collaboration with Project Accounting. Oversee time charges, expenses, and billings on assigned engagements; time and expense reporting and tracking against budgets.
- Monitor AR Aging report and resolve or escalate issues as needed. Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls expected.
- Ensure project expenses are submitted timely and correctly as needed.
- Initiate and track Work-At-Risk Requests.
- Monitor Contract Compliance.
- Responsible (either directly or indirectly) for VMS management (milestones, invoicing, financial reconciliation, managing client system hours and monitoring the EPC to ensure budget and contract limits are up to date).
- Verify with internal billing team that all invoices have been submitted and paid upon project closing.
- Manage change orders as needed including the CLM process and proactive and collaborative communication regarding status and execution.
- Ensure accuracy and completeness of engagement work papers.
- Develop and prepare a variety of reports related to the engagement delivery, project status, budget, forecast, contract employees, metrics and KPIs, etc.
Sales & Engagement Management Practice Support
- May provide sales and proposal support as needed including providing role definitions, guidance on team structure, milestone and deliverable definitions, scoping, estimates, and work approach.
- This position may directly or indirectly manage one or more project coordinators and other internal resources, including hiring, training, supporting, developing, retaining and driving performance.
- Contribute to the development of the Apex Engagement Management Practice through a variety of activities and initiatives enhancing the business such as: People initiatives, Training and Development, Knowledge Management, Artifact creation, Marketing, Sales, Recruiting, Solution Development, Quality Assurance, Risk Analysis and Review, etc.
JOB REQUIREMENTS - Bachelor's degree in with concentration in Business, Computer Science or Information Systems, or equivalent combination of education, skills and experience;MBA preferred.
- 3 years of project or engagement management experience in Consulting or Professional Services (or similar); technology consulting experience preferred
- Demonstrated experience successfully managing large teams and complex projects preferred. Experience as a direct supervisor or manager to others highly preferred.
- Understanding and knowledge of Project Management principles, methodologies, and alternative delivery approaches, such as Agile.
- Experience with onboarding/off-boarding associates/consultants with clients.
- Experience leveraging a variety of technologies and tools for project/program portfolio management, tracking and collaboration such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, ADO, Mural, Trello, Teams, etc.
- Thorough understanding of professional services contracts including time and materials, fixed fee, etc.
- Great customer relationship management focus.
- Experience with resources planning, budgeting, and forecasting.
- Experience managing, setting priorities, solving complex problems, and selling in a consultative role.
- Ability to lead, mentor, and influence team members and stakeholders in a complex organization.
- Ability to work in a fast paced and deadline driven culture.
- Track record of implementing process improvement.
- Knowledge of time and materials and fixed price contracts.
- Exceptional attention to detail and stellar organization and communication skills.
- Strong knowledge of Excel and PowerPoint advanced features.
- Results oriented with a high sense of urgency to meet client requirements.
OUR AWESOME BENEFITS: - Competitive Salary
- Health, Dental and Vision Insurance
- Long and Short-Term Disability
- Life Insurance
- Vacation and Holiday Pay
- 401k Retirement Plan
- Training and Advancement opportunities
- Tuition Reimbursement
- Birthdays Off
- Philanthropic Opportunities
- Partial Gym Membership Paid
- Team Building Events
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected] .
