Job SummaryThe Environmental Services Manager is responsible for the 24-hour, day-to-day operation of cleaning, waste collection and internal moves. Manages, coordinates and monitors the environmental services staff to provide efficient, uninterrupted delivery of services to all departments. Provides in-service training. Maintains the hospital's internal and external physical environment in a sanitary, orderly, and esthetically acceptable state for the benefit of patients, visitors, and employees, as well as developing, implementing and abiding by the policies and procedures that meet all applicable regulatory agencies and Joint Commission guidelines.
Essential Job Functions- Support the execution of company strategy across business segments to optimize experience and results.
- Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines.
- Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant.
- Assure completion of staff competencies including mandatory education and programs relative to job specific criteria.
- Promptly investigate and resolve Significant Occurrence Reports and incident reports as necessary.
- Align strategic compass with department goals; write compelling SMART goals in support of the organization's mission, vision, and values. Help employees understand importance of aligning goals with Independence Health System mission.
- Equitably and consistently apply and practice policies and procedures for all staff.
- Practice and encourage staff readiness in compliance with agency regulations and guidelines.
- Improve HCAP scores according to fiscal year targets; demonstrate year after year improvement in service to internal and external customers.
- Respond to client service recovery issues within required time frame and to the satisfaction of the customer.
- Hold regular department meetings, assuring off shifts and satellite offices receive timely and accurate information.
- Maintain a daily meeting board for purpose of displaying problem solving activity.
- Build and strengthen relations through the fostering of two-way communication; diffuse sources of conflict.
- Provide opportunities for staff to actively provide input into decision making process; seek input before decision is made.
- Encourage commitment of quality work throughout areas of responsibility.
- Understand and effectively deploy the LEAN tools to streamline work processes, eliminating waste and redundancy while improving productivity.
- Act on most urgent tasks; prioritize and delegate workable systems.
- Use critical thinking skills to proactively resolve key issues that are possible de-railers to productivity and engagement.
- Lead at least one process improvement initiative for department per year; participate in at least one LEAN project per year outside of department.
- Clearly articulate what is expected of individuals and provide them with the materials and equipment to do their work.
- Adhere to Premier benchmarks for own department.
- Utilize employee engagement survey results in carrying out impact plans; demonstrate employee engagement by employee satisfaction results from survey to survey.
- Establish performance measures to equitably evaluate staff using objective and job-based criteria; coach towards compliance and address variances.
- Provide regular feedback, praise, and recognition; reward accomplishments and results appropriately.
- Hold staff accountable for consistently modeling the behavioral standards.
- Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health System desired culture; effectively match right person to right job.
- Provide opportunities for the education, training, and development of staff to help them reach their highest potential.
- Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development.
- Actively support and participate in succession planning initiatives; identify high potentials and prepare them for possible future leadership opportunities within Independence Health System.
- Take responsibility for own professional growth and development; attend required EHA leadership programs; network with colleagues to seek out best practices.
- Introductory, transfer and periodic appraisals are required to be completed timely adhering to performance management guidelines. All Performance Management must be completed in a designated electronic format.
- Consider financial impact of decisions; use financial concepts for decision making; monitor financial performance.
- Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
- Identify and implement revenue enhancement opportunities.
- Seek opportunities to reduce operating costs while balancing quality resources.
- Submit timely variance reports that display knowledge of expenses and demonstrate continual plans to reduce variances; operate each year more effectively than one before.
- Stretch capital resources by extending life of existing assets.
- Coordinate the selection of vendors through established internal procurement procedures in an effort to drive down supplier costs while maintaining quality standards.
Specialty Job Functions- Primary Responsibilities:
- Develop staffing schedule for 24 hour/7 day week operation.
- Assigns daily tasks to assure all areas have appropriate coverage.
- Routinely order supplies based on previously established par levels and usage.
- Orient and train new employees.
- Conduct inspections throughout facility to ensure quality of cleanliness.
- Prepares performance evaluations for department employees
- Recommends personnel actions.
- Provides overall support for the Waste Management System
- Plans, schedules and oversees the Waste Stream
- Maintains mandatory education to meet compliance of waste regulations; maintains regulatory files for the management of the waste streams
- Actively provides assistance and recommends actions to manage waste issues by reporting to designated hospital committees/teams involved with waste issues
- Provides overall support to the Director for the daily and annual cleaning functions at the satellite facilities.
- Interfaces cleaning operations between the involved departments and cleaning vendors
- Notes deficiencies and directs to the appropriate Supervisor or designee.
- Other duties as assigned.
Required Qualifications- Associate's Degree in related field and related training/experience within the last five (5) years.
- Two (2) to Four (4) years supervisory/management experience.
- Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
- Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
- Ability to multi-task and prioritize assignments.
- Basic working knowledge of computers and office equipment.
- Proficiency in the use of Excel Spreadsheets, Power Point and various software programs.
- Proficiency in Microsoft Office including Outlook.
Preferred Qualifications- Bachelor's Degree in related field preferred.
License, Certification & Clearances- Act 34-PA Criminal Record Check from the PA State Police system.
Supervisory Responsibilities- This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.
- Management responsibilities include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.
Position Type/Expected Hours of Work- Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
- Travel may be expected locally between Independence Health System locations.
AAP/EEO- Independence Health System is an Equal Opportunity Employer. It is the policy of Independence Health System to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health System will conform to the spirit as well as the letter of all applicable laws and regulations.
- Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.
Work EnvironmentEffective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.Essential - Absolute Necessity.Marginal - Minimal Necessity.Constantly - 5.5 to 8 hours or more or 200 reps/shift.Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift.Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift.Rarely - Less than 0.25 hours or less than 2 reps/shift.Physical ConditionEssentialMarginalConstantlyFrequentlyOccasionallyRarelyNeverExtreme Heat
X
Extreme Cold
X
Heights
X
Confined Spaces
X
Extreme Noise(>85dB)
X
Mechanical Hazards
X
Use of Vibrating Tools
X
Operates Vehicle (company)
x
Operates Heavy Equipment
X
Use of Lifting/Transfer Devices
X
Rotates All Shifts
X
8 Hours Shifts
X
X
10-12 Hours Shifts
X
X
On-Call
X
Overtime(+8/hrs/shift; 40/hrs/wk)
X
Travel Between Sites
X
X
Direct Patient Care
X
Respirator Protective Equipment
X
Eye Protection
X
Head Protection (hard hat)
X
Hearing Protection
X
Hand Protection
X
Feet, Toe Protection
X
Body Protection
X
Latex Exposure
X
X
Solvent Exposure
X
Paint (direct use) Exposure
X
Dust (sanding) Exposure
X
Ethylene Oxide Exposure
X
Cytotoxic (Chemo) Exposure
X
Blood/Body Fluid Exposure
X
Chemicals (direct use) Exposure
X
Mist Exposure
X
Wax Stripper (direct use)
X
Non-Ionizing Radiation Exposure
X
Ionizing Radiation Exposure
X
Laser Exposure
X
Physical DemandsWhen lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.Essential - Absolute Necessity.Marginal - Minimal Necessity.Constantly - 5.5 to 8 hours or more or 200 reps/shift.Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift.Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift.Rarely - Less than 0.25 hours or less than 2 reps/shift.Physical ConditionEssentialMarginalConstantlyFrequentlyOccasionallyRarelyNeverBending (Stooping)
X
X
Sitting
X
X
Walking
X
X
Climbing Stairs
X
X
Climbing Ladders
X
Standing
X
X
Kneeling
X
Squatting (Crouching)
X
X
Twisting/Turning
X
Keyboard/Computer Operation
X
X
Gross Grasp
X
X
Fine Finger Manipulation
X
X
Hand/Arm Coordination
X
X
Pushing/Pulling(lbs. of force)
X
<10#
Carry
X
<5#
Transfer/Push/Pull Patients
X
Seeing Near w/Acuity
X
X
Feeling (Sensation)
X
Color Vision
X
X
Hearing Clearly
X
X
Pulling/Pushing Objects Overhead
X
Reaching Above Shoulder Level
X
X
Reaching Forward
X
X
Lifting Floor to Knuckle
X
<10#
Lifting Seat Pan to Knuckle
X
Lifting Knuckle to Shoulder
X
Lifting Shoulder to Overhead
X
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
