The position of a Propane Regional Manager is of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative within a specified region of Idaho, Oregon, and Washington. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company. This is a safety-sensitive position.
Job Summary:
These are the
basic requirements of the position and must be performed competently.
- Maintain an in-depth knowledge of Valley Wide Cooperative's services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
- Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.
- Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
- Responsible for establishing new accounts and maintain the accuracy of customer account data and related information.
- Follow up on new customer installations to ensure complete customer satisfaction.
- Investigate and resolve customer questions and concerns efficiently and compassionately. Resolving all customer complaints in a friendly and tactful manner.
- Assist in managing customer retention activities by ensuring customer needs are being met.
- Responsible for assisting in collection efforts on past due accounts, as needed.
- Maintain sales records.
- Maintain inventory records.
- Ensure all customer interactions are consistently and accurately maintained in the system.
- Process daily delivery and service orders.
- Responsible for records on customer sales and field reports.
- Enforce the company credit policy.
- Adhere to the company credit policy.
- Establish and maintain efficient office procedures.
- Answer telephones, radio, and relay messages to other company personnel.
- Responsibly for maintaining company and customer confidentiality.
- Maintain a clean and attractive office.
- Maintain a current working knowledge of computer programs.
- Contributes to team effort by accomplishing related results as needed.
- Perform other duties as assigned.
- Some travel is required.
ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:
- High school diploma or GED required.
- Customer service experience preferred.
- Previous experience in bookkeeping and/or related position preferred.
- Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.
- Must be able to make appropriate decisions and execute them according to policy.
- Must maintain appropriate and expected levels of customer service throughout the store.
- Must have ability to determine order of need and task priority based on level of importance.
- Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.
- Must exhibit a professional and positive image.
