Associate, Green Building
Full-Time
Remote, US
Salary Range: $55,000.00 To 70,000.00 Annually
The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington, D.C., working to improve human health, sustainability, and resilience in the built environment through its programs and standards including LEED, the most widely used green building rating system in the world.
Green Business Certification Inc. (GBCI) is the premier certification body responsible for global delivery and quality oversight of green building and green business sustainability standards.
Customer Support is the front line for customer inquiries across USGBC and GBCI departments, including LEED certification, credentialing, membership, education, payments, and GBCI programs. The Technical Customer Support (TCS) team provides customized and technical support for complex inquiries related to USGBC/GBCI products and services.
The Green Building Associate will support the Technical Customer Support team by providing responses to customers on topics that can range from introductory inquiries to in-depth guidance on USGBC and GBCI products, services, and processes.
What You'll Be Doing:
- Contribute to customer support goals by meeting and exceeding case resolution targets
- Serve as the voice of the customer, providing input and feedback on USGBC and GBCI initiatives
- Leverage subject matter expertise (SME) to aid the TCS team in effectively supporting the customer
- Contribute to special projects as assigned
- Use your sustainability expertise and professional writing skills to craft expert guidance for stakeholders
- Design, implement, and refine processes that empower our customers to implement their goals and achieve USGBC's mission
- Communicate across boundaries with a spirit of mission-driven teamwork and professionalism
What You Need To Bring:
- Bachelor's degree in a related field of study, such as sustainability, architecture, engineering, landscape design, building management, environmental education, etc.
- 3-5 years' experience working in a client-facing role, directly interacting with customers in a field related to sustainability education, and/or green design, consulting, construction, operations, and maintenance
- Current USGBC or GBCI credential or professional certificate, or a commitment to earn one within the first year of employment
- A strong focus on customer experience, customer success, and team orientation, and excellent communication skills
- Empathetic problem-solving skills
- Familiarity with Salesforce and/or other CRM platforms and willingness to learn new technology applications
- Proficiency with Microsoft Suite
- Eagerness, adaptiveness to change, receptiveness to feedback and ability to deal with ambiguity
- Strong sense of personal responsibility and accountability for delivering high quality work within set deadlines
- Demonstrated professionalism and an ability to handle confidential information with discretion
- Drive to develop the skills, knowledge, and abilities to continually improve performance
Other Things We'd Like You To Bring:
- Eagerness to learn more, develop your own expertise, and share your growing expertise with colleagues and customers
- Persistence in engaging with challenges and flexibility to find multiple solutions
- Self-starter, committed to creating a more sustainable world
- Ability to operate in a fast-paced environment and quickly adapt to new circumstances or juggle multiple daily tasks
- A strong commitment and passion to advance USGBC's mission
Details:
- Full Time, permanent, salaried, benefits-eligible
- Location: 2101 L Street NW, Washington, DC or remote
- Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week
- Travel - 0-5% - upon request and approval
- USGBC is an equal opportunity employer
Benefits:
Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, competitive compensation commensurate with experience and skill level, generous benefits package, 401k matching, and comprehensive health insurance.