Assistant Store Manager - Massapequa
Apply remote type: On Site
Location: Massapequa, New York
Time Type: Full time
Posted on: Posted 3 Days Ago
Time left to apply: End Date: October 11, 2024 (11 days left to apply)
Work Location: United States of America
Hours: 40
Pay Details: $30.00 - $45.00 USD
Line of Business: Personal & Commercial Banking
Job Description:
The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.
Depth & Scope:
- Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
- Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service.
- Leads the team in overseeing complex sales advice activities.
- Requires knowledge of financial concepts and a broad range of products and services.
- Responsible for driving and reinforcing Advice activities for the team.
- Possesses knowledge of the local market and competitive offers.
- Effectively handles critical and/or high-risk issues.
- Drives Advice Behaviors within the team.
- Leads and coaches advisory team on advice giving strategies.
- Delivers end-to-end advice to Customers.
- Contributes to the achievement of business objectives.
- Participates in community events, promoting the TD Brand.
Education & Experience:
- Undergraduate degree or equivalent experience.
- 2+ years experience working with customers and/or sales.
- Supervisory or leadership experience preferred.
- Demonstrated ability to provide Legendary Customer Service.
- Strong verbal and written communication skills.
- Sales and Operational Management skills.
- Ability to manage competing priorities.
- Previous consumer and residential lending experience preferred.
- Proficient in Microsoft Office.
- Knowledge of banking products and services preferred.
- Demonstrated organization, interpersonal, and decision-making skills.
- Notary License (Preferred).
- Must maintain active registration status with NMLS upon hire.
Customer Accountabilities:
- Creates an environment where the team interacts with Customers in a warm and engaging manner.
- Contributes to the achievement of business objectives by attracting and retaining Customers.
- Establishes strong partnerships between colleagues for effective referrals.
- Leads and reinforces Customer service activities.
- Responsible for maintaining optimal colleague scheduling.
- Acts as an escalation point for Customer problem resolution.
- Creates personal experiences by getting to know each Customer's needs.
Shareholder Accountabilities:
- Leads and drives operational compliance of all Store operations.
- Ensures the Store operates efficiently by adhering to bank policies.
- May perform daily store operation activities.
- Identifies and mitigates risk and audits for adherence to compliance.
Employee/Team Accountabilities:
- Leads and supports a high-performing team.
- Contributes to the process of setting performance objectives.
- Ensures colleagues comply with all policies and procedures.
- Supports an environment where the team escalates business challenges.
OCC Language:
- This position falls within the definition of Loan Originator under Regulation Z.
- Must be eligible for employment under the standards established by Regulation Z.
- Satisfactory results on a criminal background check and a credit report check are required.
Physical Requirements:
- Domestic Travel - Occasional
- Performing sedentary work - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Frequent
- Standing - Frequent
- Walking - Frequent
Who We Are: TD is one of the world's leading global financial institutions. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues.
Additional Information: We're delighted that you're considering building a career with TD.
Accommodation: If you are an applicant with a disability and need accommodations, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Values: At TD, we're guided by our purpose to enrich the lives of our customers.
Our Commitment to Diversity, Equity, and Inclusion: At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.
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