Farmers National Company is an Employee-owned company headquartered in Omaha, NE. We are the Nation's leading landowner services company and have been in business for over 90 years. We pride ourselves in meeting, and exceeding goals and objectives of our clients, customers, and stakeholders! We offer a wide range of benefits including Medical, Dental, Vision, 401k match, and much more!
Our Oil & Gas Department is seeking a highly qualified team member to join as an Energy Management Supervisor in Tulsa, OK. This role is responsible for the development and management of mineral managers in all aspects of the business, as well as specific client account management. This supervisor will be expected to take affirmative actions to both (i) grow the capacity of the department to accept additional clients and business, and (ii) grow the market presence, market share and management revenue of the department.
DUTIES AND RESPONSIBILITIES:- Manages a portfolio of key client relationships, including institutional and individual entities.
- Responsible for managing significant and potentially complex client relationships.
- Leads and manages mineral managers in their daily workflow; provides resources to direct reporting mineral managers; resolves escalated client concerns responding quickly and with urgency.
- Collaborates with the Energy Management and Oil & Gas accounting leadership teams to enhance efficiency and the client experience; involved in department goal setting, training, and long-term planning.
- Presents and articulates company services and value, including intangible benefits, while remaining focused on the prospect's needs and expectations to clearly help define a solution.
- Embraces the team-selling model to support long range plan growth goals and expand the company's presence.
- Builds strong relationships with potential clients, executive influencers or other decision makers of institutions, investments funds, family offices and other ownership structures.
- Maintains contact quarterly with key client relationships in area of responsibility; ensures the needs are met; escalating any concerns to Senior VP with action plan to resolve.
- Keeps abreast of current changes in technology, processes and standards within the industry and applies knowledge and practices.
- Hosts and/or attends industry or company workshops, conferences, trade shows, networking functions and other organized events; maintains a presence in professional or community service organizations.
- Supports Vice Presidents and Senior Vice President of Energy Management.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:- Directly supervises 2-8 employees within the department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with the organization's policies and applicable laws.
QUALIFICATIONS:- Bachelor Degree or work experience in lieu of a degree.
- Eight (8) years of oil and gas industry experience, preferably with experience in client relationship management.
- Must have a strong knowledge of all other lines of business at Farmers National Company.
- Acquired or eligible to pursue AAPL accreditation (RL, RPL, CPL, or NARO [CMM])
- Knowledge of Microsoft Office products (i.e. Excel, Word and Power Point).
PHYSICAL DEMANDS AND WORK ENVIRONMENT:- Continually required to sit, talk/hear and utilize visual acuity to operate equipment, read a computer monitor and use a keyboard.
- Occasionally required to lift/push/carry items up to 40 pounds.
- Occasionally travel (10%) within specified region on prospective client visits and to attend company/industry functions as required.
COMPETENCIES:
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Customer Service--Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal/external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills