Type : Regular, Full-time Status : Exempt Location : Fresno, California Pay Rate Range : $115,000/annual (Entry Level) Reports to : CEO Position Summary Description: The Chief Operating Officer (COO) of the Marjaree Mason Center (MMC) is responsible for supervising agency-wide operations, development and management of policies and procedures and management of contracts and grants. The position is a crucial part of maintaining high service standards based on compliance with internal and external policies, laws, regulations, and rules. Duties include providing strategic direction and supervision for all reporting departments, developing and managing department budgets, implementing proactive plans for review and improvement of processes, contributing to strategic planning and growth for the organization, and reviewing and advising on compliance related issues impacting the agency. The position supervises human resources, facilities, data and front office employees. The ideal candidate will bring executive leadership experience and a demonstrated record of managing and enhancing the administration of a high-performing organization. The top candidate is a creative problem-solver who thrives on identifying solutions and focusing on what is possible while facilitating strong collaboration and communication across the organization. They will bring strong emotional intelligence, authenticity, critical thinking and a proven ability to help individuals and teams achieve their full potential. In addition, the COO will embody and nurture a strong and inclusive culture that reflects the core values of the Marjaree Mason Center. Essential Duties and Responsibilities include but not limited to the following: Leadership Collaborate with the Chief Executive Officer (CEO) in setting and driving organizational vision, strategy, and operations. Develop actionable strategies and plans in alignment with the goals and objectives in the strategic plan, helping to implement organization-wide goal setting, performance management, and annual operating planning. Monitor departmental performance and establish corrective measures as needed; prepare detailed reports, both current and forecast. Participate in the annual budgeting process. In collaboration with the CEO, senior leadership and the Marjaree Mason Center Board, develop future strategic plans. Operations Ensure agency front office staff, including reception area staff, deliver excellent service for all guests Supervise the creation and maintenance of a comprehensive, uniform policies and procedures manual, including agency-wide and program/department specific policies and ensure this manual is reviewed and updated at the beginning of each fiscal year, in order to develop an informed, efficient and effective working environment. Review and maintain records of all memorandums of understanding (MOUs). Compliance Oversee Data Analyst department and ensure accuracy of data and that information conveys quantitative and qualitative impact. Coordinate monthly grant and contract review meetings and maintain a system to track and notify Chief Programs Officer (CPO), appropriate program managers and fiscal staff of grant awards, timeframes, and contract details. Maintain up-to-date knowledge of all federal, state, and local business and regulatory requirements and ensure agency compliance. Maintain records and files of grant application submissions (pre award) and post award contracts. Review and approve all contracts, to ensure for accuracy, prior to execution by CEO. Human Resources Oversee the Director of Human Resources/department and help establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments. Ensure that MMC develops, implements and maintains a plan to reduce work place injuries. Develop and maintain professional development and succession plan that increases staff attraction and retention. Establish, implement and regularly evaluate workplace culture strategies and engagement. Collaborate with CPO and Director of Human Resources to recommend training for all employees based on identified gaps. Ensure staff complete mandatory trainings. Ensure supervisors have clear expectations on performance and receive regular training and coaching in regards to supervision of employees, volunteers and interns. Facilities Oversee Facility Manager/department and ensure facilities are safe, accessible and efficient. Review and update agency safety and emergency plans including evacuation, disaster response, etc. Ensure all floor plans and evacuation maps are up to date. Review and update MMC's Illness and Injury Prevention Plan and ensures adherence to public health guidelines. Oversee building preservation and conservation, renovations and repairs, maintenance, grounds upkeep and security. Work with Facilities Manager to solicit bids for contracts and repairs in accordance with agency procurement policy and funder requirements. Oversee existing lease agreements and be responsible for securing and negotiating all new lease agreements. Responsible for maintaining MMC's vehicles including scheduling routine maintenance, submitting any needed insurance claims, and ensuring vehicles registration and insurance remain current. Implement and maintain reservation system for all shared spaces in MMC facilities. Serve as one of the Points of Contact for after-hours response for alarm calls and emergency repairs. Other duties as assigned. PIb665f78e36a3-25448-35774089