At Zagster, we're fundamentally changing the way people use bicycles by making bike rentals convenient, cost-effective, and easy to use. We bring turnkey bike rental and sharing systems to closed communities like condo and apartment complexes, colleges, hotels, and even corporate campuses. While we're a small, fun tight-knit group that delivers relentlessly on deadlines, we know this is a BIG $1B+ market, which we plan to own. To help us realize our vision, we're looking for an experienced Fleet Manager who has a passion for growing businesses and new category development.
Overview:
You will be the first and only dedicated Fleet Manager at Zagster helping us to define all processes surrounding the installation and ongoing management of our bike fleets. The ideal person for this job is someone who filled the first fleet management role at a start-up company, grew the fleet team when the time was right, and wants to do it over again. You like to get your hands dirty. If this describes you, please let us know!
Responsibilities:
- Wholly responsible for the upkeep of all Zagster bicycles, nationwide.
- Develop deep understanding of customer needs to better serve them.
- Obtain intricate understanding of a Zagster system, and improve it to increase the bottom line.
- Integrate procedures into Enterprise Resource Planning (ERP) software, and ensure they are habitually followed.
- Manage Customer Support Representatives, Fleet Associate, Builder, and Maintenance colleagues.
Requirements:
- Undergraduate degree in business, operations, or related field.
- Obnoxious attention to detail.
- Minimum five (5) years of operational management experience.
- Organized thinker, with the ability to self-direct under a high-pressure start-up environment with changing deadlines.
- May require travel (primarily to/from Philadelphia and Boston) for several weeks out of the year.
- Ability to lift 50 lbs. and to carry collateral materials and displays.
- Valid driver's license and clean driving record.
Bonus Points:
- Previous work experience with a startup company (a lot of bonus points for this one).
- Passion for sustainability and/or transportation.
- You prefer to ride your bike to work every day.
- Keen understanding of each component of a bicycle.
Perks:
- Flexible work schedule and location (Cambridge Innovation Center has free food and drinks!)
- Competitive compensation and equity in a fast growth company
- A brand new Fuji bike of your choice!
Zagster is an equal opportunity company that values diversity. Zagster does NOT use recruiters, please do not contact us about recruiting services.