Position Description - Branch ManagerBusiness Group/Dept: OperationsFLSA: ExemptReports To: Business Unit Leader Date: February 15, 2024Purpose of the PositionResponsible for driving revenue growth and managing the branch's P&L by successfully managing all functions to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch's successes.
Essential Position Responsibilities- Supervises EPMs, Field Supervisors, branch administration team (# of office and field employees will vary by branch size) by providing direction and training, and communicating company policies, procedures and objectives. Includes supervising performance management and progressive discipline; and ensuring compliance by all branch personnel of all company directives and initiatives.
- Leads by example the company's commitment to safety and administers the company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees. Chairs branch safety committee.
- Leads by example the company's commitment to customer service. Develops long-term relationships, delivering exceptional customer communication
- Performance and Quality of branch operations through collaboration with finance to accurately track performance, inspecting projects for overall job quality, and accurately estimating jobs.
- Driving revenue performance and growth through annual budgeting of new sales goals, identifying prospects, accountability in performance.
- Ensures the branch's daily operations run efficiently and cost effectively and meets financial commitments including target EBITDA dollars and gross margin percent goals.
- Manages profit and loss (P&L) and uses accounting reports to measure performance to ensure monthly budgetary goals are met. Prepares yearly budget for Business Unit to be presented to Leadership.
- Works with team to increase customer base or depending on the branch size, directly handles sales management responsibilities. Includes meeting with and making presentations to current and potential customers; resolving customer problems; and participating in the estimating/bidding of large and/or complex jobs to ensure profitability. Reviews and approves revenue and margins prior to submission of sales proposals.
- Maintains a strong working knowledge of the overall market area, including backlog, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability. Maintains market knowledge of the geographic submarkets, customer segments, strengths and weaknesses of the competition and positions the branch accordingly for sustained success.
- Maintains up-to-date knowledge of all federal, state and local industry code requirements; and a good understanding standing of employment and labor laws.
- Ensures correct execution of contracts and timely completion of billing.
- Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits. Includes assisting in the collection of problem accounts. Leads meetings to review all over 60 receivables (AR) and assigns action plans.
- Interfaces with corporate and other departments. When requested, represents the company in legal proceedings.
- Interacts and consults with corporate teams in areas of operations, business development, finance, safety and human resources. Ensures that all HR matters are coordinated with the HR team.
- Responsible for multiple levels of approvals including but not limited to purchasing, contract execution, contract modifications, and price adjustments.
Physical activities: Typing on a keyboard; reading and verifying data, often in small print; sitting for up to 8 hours per day; talking on phone; may require visits to job sites resulting in exposure to hazards typical of a construction site
Personal Protective Equipment (PPE): N/A
Safety Sensitive: Yes
Travel: N/A
Minimum Education: Bachelor's degree or equivalent experience; minimum of 3 years management experience
Preferred Skill Set: Thorough knowledge of the industry and general management methods; proven success managing and developing talent in the workforce; Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables; Working knowledge of business accounting and P&L statements.
