ROLE AND RESPONSIBILITIES The Customer Success Manager for Upstate NY will be a key part of PAX's high-performing sales team in the region. This individual will drive revenue and market share growth across key Upstate NY areas by increasing sales velocity through collaboration on promotions, budtender engagement, merchandising, and other pull-through initiatives. Success in this role requires a strong focus on customer support, a strategic and adaptable mindset, and the ability to thrive in a fast-paced, dynamic environment. The position will begin as a six-month contract, with the potential to transition to full-time. This is primarily a field-based role, with approximately 80% of time spent in the field. PAX's Customer Success Manager will... Act as Lead Brand Ambassador including: Accountable for all Customer Appreciation Days and engraver events for Retailers, Budtenders, Consumers and Industry Ensure all activations are scheduled and communicated to retailer, appropriately staffed, and executed with excellence Onboard, train, and oversee additional brand ambassadors Track and process brand ambassador work hours Drive In-Store Execution such as: Onboard and train new accounts Ongoing training / engagement of budtenders Ensure all retailers obtain and utilize digital assets Support in-store merchandising set up Complete online and in-store audits and secret shop (pictures, MSRP adherence, optimal online menu placement and product descriptions, product intel) Work with Sales Ops to generate and distribute regular insights reports to active accounts Collaborate on Promotion Activations: Work with retailer marketing contacts to identify/execute opportunities for PAX Track promotions and monitor the performance efficacy Help onboard retailers onto partnership programs (Sparkplug, Weedmaps Brand Verification, etc) Required Skills QUALIFICATIONS 2+ years of retail, or retail/field marketing experience Customer Success experience Cannabis experience is a plus Hybrid Field sales and Field Marketing experience Experience using Salesforce REQUIREMENTS Primary territory will be Eastern and Central NY with secondary market including Western NY, must be located in surrounding Eastern NY areas Must own a vehicle or have ready access to vehicle, willing and able to drive in Upstate NY and throughout State with flexibility and ever-changing schedule Strong communication and interpersonal skills Ability to analyze data and report information effectively upward and outward Extremely organized in project management Manages time efficiently, meets deadlines and promptly responds to client needs Desired Skills About PAX PAX is on a mission to enhance people’s lives. PAX delivers well-being through pure products, unique experiences, and an unparalleled passion for the plant. For more than a decade, PAX has provided products that are simple, enjoyable, and trusted by millions. PAX has been recognized by Fast Company as a Brand that Matters, by mg Magazine as one of the Best Places to Work in Cannabis, by the New York Times’ Wirecutter, Gear Patrol and GQ as their pick for Best Cannabis Vaporizer, and by High Times Cannabis Cup People’s Choice Award for our Live Rosin product. PAX believes in creating sustainable opportunity through cannabis. Westside Caregivers Club, Inc. License #C12-0000266-LIC Benefits Equal opportunity employer We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
