Job purposeThis position is primarily responsible for servicing and maintaining high-profile accounts, addressing customer care issues, continued training with current and new technicians, covering additional open routes, covering routes of employees on PTO, and completing quality service reviews. There is a strong emphasis on productivity, efficiency, and employee safety.
Duties and responsibilitiesThis position is primarily responsible for servicing and maintaining high-profile accounts, addressing customer care issues, continued training with current and new technicians, and covering additional open routes.ESSENTIAL DUTIES AND RESPONSIBILITIES:Core duties and responsibilities include the following. Other duties may be assigned.
- Performs service at scheduled accounts.
- Works with new technicians to continue and follow up with training.
- Address customer care issues to stay within our goal of 1/24/7
- Responsible for the service on their accounts and the continual training of new technicians.
ACCOUNTABILITY: - Accountable for the quality of service they are providing on their route, including labor and replacements, and the ongoing training of the technicians on their team.
SUPERVISORY RESPONSIBILITIES: - No supervisory skills are needed. Training skills preferred.
COMPETENCIES:To perform the job successfully, an individual should demonstrate the following competencies:
- Intellectual Problem Solving - Identifies and resolves problems promptly.
- Interpersonal Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations.
- Teamwork - Balances team and individual responsibilities.
- Training - able to effectively train others in their position.
Leadership - Leadership - Inspires and motivates others to perform well.
- Quality Management - Looks for ways to improve and promote quality.
- Values - Extreme alignment to PI Core Values - Character, Team, Ownership, Learning & Attitude - holds self and others accountable.
Organization - Organizational support - Follows policies and procedures; supports goals and values.
Self-management - Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure.
- Dependability - Keeps commitments.
- Innovation - Displays original thinking and creativity; presents ideas and information in a manner that gets others' attention.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
- The noise level in the work environment is usually moderate.
