Senior Product Manager, Travel Professional Identification
Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives, and skills of our employees. We also care about our employees' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.
About the team you are joining
The Airline, Airport and Security OCS department provides the aviation industry with transformative Operational and Compliance solutions helping to drive overall profitability and sustainability.
Within the department, the IATA Identity Services team provides the aviation industry with coding and identification services which power a globally connected travel ecosystem. We manage airport codes, airline codes, and travel seller identification and verification on behalf of the wider travel industry.
You will manage IATA's products and services for the standard identification of travel professionals across the value chain. This covers existing well-established products such as the IATA / IATAN ID Card, as well as new product development related to digital identification and expansion into new segments.
What your day would be like
- Strategic product management and development of the next generation industry professional identification services, including the IATA / IATAN Travel Agent ID Card, and migration to a world powered by digital identities.
- Develop go-to-market strategies and support marketing and sales activities to ensure product and financial targets are achieved.
- Collaborate with IATA and industry stakeholders defining a product strategy and executing on the roadmap.
- Deliver product enhancements with prioritized features in line with the defined roadmap.
- Act as a leader in the employee digital identification space within IATA and the industry.
- Expand portfolio into new industry segments based on market research and industry knowledge.
- Work with the operations and customer service teams ensuring smooth day-to-day operations.
- Manage strategic vendors to support existing travel professional identification initiatives as well as new activities that support the product roadmap.
- Engage closely with IATA and industry stakeholders and participate in industry forums to promote the value of industry professional identification and related personnel identity verification services.
- Maintain full P&L ownership for the portfolio including managing budgets, forecasts, and financial reports.
We would love to hear from you if possess:
- University degree (Bachelor's or Master's) in Business Administration, Economics, Marketing or equivalent.
- 7 - 10 years of commercial / product management experience preferably in the airline or wider travel industry.
- Experience in the travel industry, with emphasis on distribution.
- Knowledge and experience with identity management solutions and their implementation.
- Outstanding presentation and communication skills with ability to transmit messages effectively and concisely.
- Strong leader, comfortable in managing multifunctional teams and external suppliers.
- Strong interpersonal skills, ability to build sustainable relationships with stakeholders.
- Comfortable in public speaking and influencing key stakeholders.
- Attention to detail and an ability to sift through data to derive thoughtful insights.
- Flexible, innovative, and can-do mentality and the ability to work in a complex, business-critical and high-profile commercial environment and in ambiguous situations.
- Fluency in written and spoken English, other languages desirable.
- IATA will prioritize applicants who can lawfully work in the U.S. without the need for immigration sponsorship.
Travel Required: Y
Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!
