Environmental and Laundry Services Operations Manager - Evenings

Sturdy Memorial Hospital • Full-time • Attleboro, Massachusetts, United States • $60k - $80k / year • 2d ago

Schedule - 3:00pm to 11:30pm

Under the direction of the Director of General Services and within established departmental and hospital guidelines, organizes and manages daily activities of the Environmental Services and Laundry Departments, taking into consideration the age, specific cultural needs and disability (if any) of the patients served. Holds responsibility for delivering a high quality, reliable Environmental and Laundry Services program to the Hospital. Provides technical expertise to the Environmental Services team, while carrying out specific programs in maintaining the Hospital facilities. Provides excellent customer service to patients, families and staff. Analyzes feedback and adjusts programs, schedules, and labor requirements, to ensure a well-coordinated effort to maximize provision of services including during periods of peak demand. Continually assesses performance through established standards (i.e. monitors results such as HCAHPS, Press Ganey, quality assurance checklists) and applies corrective measures as required. Ensures that all Environmental Services activities and programs are accomplished in accordance with requirements and regulatory guidelines. Assists the Director in the development and implementation of fiscal strategy for achieving departmental programmatic and fiscal goals. Consistently works within approved operational and capital budgets and adjusts programs accordingly. Supports safety programs for continual maintenance of a safe work place and a safety conscious staff.
Manages and leads Environmental and Laundry staff in coordination of workload across the hospital to ensure timely, high quality delivery of service in accordance with all regulatory requirements and established standards.
• Directs ES staff in the management of workload across the hospital entity to ensure a timely and quality response to requests for service
• Interfaces with administrators, physicians, clinical staff, and vendors. Collaborates with other department managers to ensure operations continuity
• Actively participates in hospital infection control program and has knowledge of all applicable legal, regulatory, and policy requirements
• Assumes responsibility for inventory and preventive maintenance of all equipment to ensure adequate stocking levels
• Participates in the interviewing and hiring process of all new hires, ensuring that staff receives proper orientation, initial training and ongoing education
• Ensures all ES staff perform their duties in a timely, courteous, and professional manner at all times.
• Conducts ongoing quality checks to ensure adherence to standards
• Creates and maintains a schedule for deep cleaning and floor cleaning and polishing
• Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.
• Contribute to the success of the organization through achievement of system, hospital and departmental goals and objectives.
• Performs other duties as assigned.
Required Skills/Qualifications/Training/Experience:
• Three to five years progressively responsible experience in hospital based Environmental and Laundry Services, functioning as a manager
• Demonstrated strong leadership, technical and computer skills
• Outstanding ability to prioritize, manage workflow, and lead others in ensuring established quality standards and supply demands are met
• Excellent communication, customer service and organizational skills
• Ability to interact effectively with all levels of medical personnel, outside vendors, administration and staff
• Ability to collect and analyze departmental data, utilizing spreadsheets such as Excel
Preferred Skills/Qualifications/Training/Experience:
• Experience in acute care hospital setting
• Previous experience with Cerner a plus
• Experience with bed turnover management and metrics
• Experience with contracted laundry services
Educational Requirements:
Bachelor's degree
License/Certification:
• Hazardous Waste Certification

Age Specific Criteria: Ability to effectively communicate with all age levels served within the scope of the position/assigned areas.
Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

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