Salary : $65,551.00 - $104,210.00 Annually
Location : 2425 Reedie Dr Wheaton MD 20902 USA
Job Type: Permanent
Job Number: 2024 - 00330
Department: Department of Environmental Protection
Division: DEP 80 Recycling and Refuse Services
Opening Date: 11/04/2024
Closing Date: 11/19/2024 11:59 PM Eastern
FLSA: Exempt
About the PositionThe expected salary range for this role on hire is: $68,501 - $102,157. WHO WE AREThe (DEP) is a nationally recognized and award-winning agency with the mission to enhance the quality of life in our community by protecting and improving Montgomery County's air, water, and land in a sustainable, innovative, inclusive, and industry-leading way while fostering smart growth, a thriving more sustainable economy and healthy communities.
DEP is committed to the full inclusion of all qualified individuals and values diverse perspectives, lived experiences, and cultures. DEP encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply.
WHO WE ARE LOOKING FORDEP is seeking to fill a full-time Program Specialist II in the Recycling and Resource Management Division, Recycling and Refuse Services Section to oversee the daily field operations of the County's contracted recycling and refuse collection contractor(s) that provide recycling and refuse collection services to single-family homes and townhomes in Montgomery County. This individual works in the field 90% of the time and will work independently and be self-motivated to monitor the day-to-day field operations of the recycling and refuse collection contractor, ensure services are provided in accordance with contract terms, document contractor non-performance, follow-up with residents on missed collections and other solid waste-related collections issues. This employee will also provide information to residents on the county's recycling and refuse collection program and conduct code enforcement of Montgomery County Code Chapter 48 (Solid Waste).
The successful candidate will have the following experience, knowledge, and skills:
- Considerable knowledge of recycling and refuse collection service operations including equipment, personnel and routing requirements.
- Experience providing oversight of collection contracts and day-to-day monitoring of contractor performance.
- Knowledge of the County's solid waste code and recycling regulations.
- Ability to explain solid waste program requirements both orally and in writing to diverse audiences.
- Ability to deal tactfully, effectively and equitably with people.
- Ability to prepare and conduct surveys and collect and record data from single-family residents.
What You'll Be Doing This position will be responsible for ensuring recycling and refuse collection services are provided to single-family homes and town homes in accordance with the terms of the County's recycling and refuse collection contracts and County law.
Key duties and responsibilities include, but are not limited to the following: - Overseeing residential solid waste collection field operations, including day-to-day monitoring of contractor performance to ensure services are provided in accordance with the terms of the County's recycling and refuse collection contracts and County law.
- Working closely with the contract supervisor to confirm an adequate number of recycling and/or refuse collection trucks and personnel are available for the day's collection, follow-up to ensure adjustment to staffing, routing, and collections are made, ensure that all service requests submitted by residents are fulfilled, and confirm any issues or concerns are field verified that day.
- Using computer and automated office technology (i.e. GPS systems) to ensure contractor performance and proper routing of collection vehicles.
- Developing recommendations to improve delivery of collection services provided by the collection contractor.
- Following up on resident complaints including missed collections and other service issues, researching and reconciling complaints and resolving the matter between the resident and the collection contractor.
- Attending meetings and community events to provide information on collection services, discussing community concerns, and developing and providing recommendations to resolve collections issues.
- Conducting surveys of single-family residents, collecting and recording data, and analyzing results.
- Conducting code enforcement, but not limited to, issuing verbal warnings, Notice of Violations, and citations as needed to ensure compliance with Montgomery County Code Chapter 48.
- Participating in presentations.
- Performing solid waste-related outreach activities, to include delivering recycling containers and informational materials to residents upon request.
To ensure a positive workplace and comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.
The position involves field work which will occur at work locations outside the office. Occasionally, early morning, evening or weekend work outside of normal business hours may be required.
This position
requires possession of a valid driver's license and the ability to drive a County vehicle to observe and inspect recycling and refuse collection service field operations, visit sites around Montgomery County for field investigations, conduct various surveys, attend meetings, participate in events and community activities, and perform other work at locations throughout Montgomery County, and in nearby jurisdictions or in remote areas that may not be readily accessible by public transportation.
Minimum QualificationsExperience: Two (2) years of professional experience in field operations, code enforcement, recycling, waste reduction, trash collection or related field.
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency: An equivalent combination of education and experience may be substituted.
License: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver's license from the applicant's state of residence.
Preferred Criteria, Interview Preferences All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Employees meeting minimum qualifications who are the same grade or higher will be placed on the Referred List as a "Transfer" candidate and may be considered for an interview.
Preference for interviews will be given to applicants with experience in the following. Please address this information in a separate section of the resume.
- Experience in providing or overseeing single-family recycling and refuse collection operations.
- Experience in recycling and refuse collection fleets, including equipment, personnel, and routing.
- Experience resolving customer complaints.
- Experience in written and oral communication.
- Experience in analyzing complex problems and developing course of action.
- Experience in conducting code enforcement.
IMPORTANT INFORMATIONThe Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
MCG's Total RewardsTo promote your overall well-being and help secure your future, MCG offers a comprehensive total rewards package for permanent and term positions.
Compensation. In addition to the salary listed in the Description section, all permanent and term positions are eligible for robust retirement plans, with public safety positions eligible for a pension plan. Sick leave and annual leave earned at a rate of 4.6 hours/80hrs worked. We also provide personal days, paid parental leave (6 weeks), holiday leave, various pay differentials, tuition assistance (up to $2,130 annually), and performance awards. Positions in MLS earn paid time off (7 weeks annualized) instead of sick/annual leave and are not eligible for pay differentials.
Benefits. Our benefits for all permanent and term positions include premier medical, prescription, dental, vision, long-term disability, and life insurance plans, with most plans receiving employer contributions of 80% toward premiums. Additionally, we offer an employee assistance program, an award-winning wellness program, and flexible spending accounts for healthcare, childcare, and commuter expenses.
For eligibility and plan details, please visit
01
MQ Question PROGRAM SPECIALIST II (000836)
Do you possess and currently maintain a VALID driver's license from your state of residence? 02
MQ Question PROGRAM SPECIALIST II (000836)
What is your highest level of completed education? - N/A
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctor
- Doctorate
03
MQ Question PROGRAM SPECIALIST II (000836)
Do you have a degree in Environmental (Law, Studies, Science, Science & Policy, Design, Planning, Policy, Education, Resources, Management); Urban & Environmental Policy/Planning; Natural Resources, or related field? 04
MQ Question PROGRAM SPECIALIST II (000836)
How many years of professional experience do you have in a program/specialization in an area directly related to field operations, code enforcement, recycling, waste reduction, or trash collection ? - No Experience
- 1 Year Experience
- 2 Year's Experience
- 3 Year's Experience
- 4 Year's Experience
- 5 Year's Experience
- 6+ Year's Experience
Required Question
