Administrative Support Specialist - Recycling and Trash

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Administrative Support Specialist - Recycling and Trash

Location

235 Operations Center Dr., NC

Job Type

Full Time-Regular

Job Number

24-00417

Department

Public Works

Opening Date

12/02/2024

Closing Date

12/4/2024 11:59 PM Eastern

Post-Offer Required Pre-Employment Screenings

Driving History Check

Drug Screen

Hiring Salary

$ 18.25

Full Salary Range

$ 18.25 - $28.29

Working Hours

Monday through Friday 8 am to 5 pm. May be required to work during or following emergency declarations.

The City of Wilmington is an Equal Opportunity Employer. 

Position Description

This is a repost, if you have submitted an application, please do not reapply

The purpose of this position is to provide clerical and administrative support to the Recycling and Trash Division. This is accomplished by receiving phone calls in a high call volume call center, greeting and directing walk-in visitors, creating and distributing correspondence, copying, faxing, making travel arrangements, distributing mail, completing reports, maintaining office supply inventory, completing departmental purchase orders, processing invoices, assisting with budget preparation, and maintaining records and files. Other duties monitoring the budget, keeping employees informed of work related activities, assisting other departments, maintaining employee records, and providing back up support for other clerical staff.

Typical Tasks

  • Provides administrative support for the assigned department executive by answering the phone, screening and referring callers, scheduling appointments and maintaining the calendar, locating and providing information to citizens, maintaining the department filing system, typing, printing, and distributing departmental correspondence, making travel arrangements, distributing mail and maintaining records and filing systems.
     
  • Provides clerical support to the assigned department by faxing and copying documents; attending meetings and taking minutes of the meetings and assisting with logistics; maintaining documents; and ordering and maintaining office supplies.
     
  • Coordinates the preparation and submission of regularly scheduled information such as payroll, budgets, requisitions and purchase orders, and grant applications, develops recommendations for policy and procedure changes, and assists or coordinates special projects.

Qualifications

Formal Education
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
 
 
Experience
Minimum one year.
 
 
Certification & Other Requirements
  • Class C Drivers License
  • Ability to obtain FEMA certifications within 120 days of hire. Excellent telephone and organizational skills. Microsoft Office skills and ability to learn work order and customer database software applications.
  • Ability to effectively and professionally handle high call volumes while remaining calm and understanding to citizens. 
  • Proficient in Microsoft Excel to maintain and update spreadsheets to track key metrics 
 

 

Our Core Values: 

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

 

Our Mission Statement:  Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

 

What we offer:

The City of Wilmington believes that employees are one of our most important resources.  We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families.  Our benefits package includes:  

  • Comprehensive medical, dental, and vision insurance + many other insurance options
  • Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
  • Employer-paid health & wellness clinic  
  • Paid sick and vacation leave + 13 paid holidays per year
  • 6-weeks paid parental leave
  • Paid volunteer & blood donation leave to give back to our community
  • Flex schedule and telework availability, depending on your position
  • Professional development trainings & leadership initiatives 
  • Tuition assistance benefits

 

Applicant Status Updates:  After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department.   All updates regarding an application can be viewed through your applicant portal.   

Health Benefits are offered to employees working at least 30 hours per week. 

Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following 30 days of employment for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.  
Dental Insurance - Coverage becomes effective the first day of the month following 30 days of employment. Employees, their spouse and dependent children are eligible for coverage.

Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.

Retirement:
 - NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.

 - Deferred Compensation – The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.
 
Paid Leave (offered to employees working at least 1,000 hours annually*): 
 - Sick Leave - 12 days accrued each year
 - Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
 - Holidays - 13 paid holidays annually
 - Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).

*Part-Time Employees will earn paid leave benefits on a pro-rated basis.

Miscellaneous:
- Tuition reimbursement 
- Employee Assistance Program
- Short & Long Term Disability
- Cancer & Critical Illness
- Accident Insurance
- Whole Life Insurance
- Credit Union membership
 
Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to recieve their first paycheck approximately 3 weeks after their start date.
 

**This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.**

01
Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
  • Yes
02
Do you have a valid Drivers License?
  • Yes
  • No
03
Which best describes your highest level of education?
  • High School Diploma or GED
  • Some College
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
  • None - N/A
04
How many years of experience do you have in an administrative capacity?
  • I have no experience
  • less than 1 year
  • 1 year to less than 3 years
  • 3 years to less than 5 years
  • 5 years to less than 10 years
  • 10 years or more
05
Have you previously worked in a high call volume center?
  • Yes
  • No
06
Please identify the company/agency/organization where you gained the experience described in question #4 and #5. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A' or "See Resume/Application" does not qualify as an acceptable response.
07
How many years of experience do you have in Excel and data entry and management?
  • I have no experience
  • less than 1 year
  • 1 year to less than 3 years
  • 3 years to less than 5 years
  • 5 years to less than 10 years
  • 10 years or more
08
The hiring salary for the position is posted on the job posting. Salary determination is supported by budget availability and qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.
  • Yes
  • No

Required Question

Employer
City of Wilmington
Address
PO Box 1810
929 N. Front Street, 11th Floor
Wilmington, North Carolina, 28401
Phone
910-341-7840
Website
http://www.wilmingtonnc.gov/jobs
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