Job Description Founded in 1919, Penn National Insurance provides a range of property and casualty insurance plans. We pride ourselves on our great company culture, commitment to our communities, and helping people feel better when bad things happen. Come see why people love working here We have an amazing opportunity for a Surety Program Specialist to join our team. This is a hybrid position reporting to our home office in Harrisburg, PA. The Surety Program Specialist's primary purpose is to support underwriters through the entire life cycle of bond submissions within particular lines of business as requested by the VP of Surety & Fidelity. This position works closely with underwriters during the submission, review, renewal, and closing phases of a bond as outlined by the VP Surety & Fidelity. COMPETENCIES AND ESSENTIAL DUTIES OF THE SURETY PROGRAM SPECIALIST Team Building Communicates requests and recommendations to designated underwriters with authority when required. Adheres to the work group's expectations and guidelines; fulfills team or work group responsibilities; demonstrates personal commitment to group goals. Attention to Details Evaluates Bond Submissions and Applications for completeness to determine compliance with program guidelines. Orders/analyzes credit reports and prepare ADAI reports as required by program or underwriting guidelines. Reviews all reported bonds for completeness and accuracy. Requests/analyzes additional or missing underwriting info directly to agents. Shows familiarity with special underwriting programs and production commission deals with individual agents. Quality Orientation Prepares billings, adjustments, and other info for submission to processing department. Checks weekly to be sure all Rapid bonds sent to processing have been booked properly. Planning & Organizing Begins renewal process by requesting info from agents based on schedule dictated by program or bond type. Performs ImageRight file maintenance. Follows up with renewal info based on schedule dictated by program or bond type. Positive Approach Responsible for participating in general phone coverage. Participates in department meetings, calls, and initiatives. Applied Learning Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback. Performs various projects requested or assigned by the Vice President of Surety. CORPORATE CORE COMPETENCIES OF THE SURETY PROGRAM SPECIALIST Effectively Communicates and Connects Communicates clearly and concisely. Prepares written communications that adhere to department standards. Attentively listens and asks clarifying questions. Builds positive relationships within the workplace. Customer Focused Develops and maintains knowledge about the needs of customers and how the team provides value. Aware of customer risks and when to escalate risks. Identifies and utilizes the appropriate resources to solve customer problems. Accelerates follow-up and action to resolve issues. Talent Development Mindset Brainstorms ideas for technical and/or professional development. Works with supervisor to identify relevant development opportunities, shadow opportunities, including technical skill building and professional skill enhancement. Acts on opportunities to recognize colleagues for a job well done. Demonstrates Adaptability Seeks to understand others' needs and perspectives, especially those different from own. Open to learning about new and challenging ideas to drive the success of the work in which involved. Learns how to be flexible to accommodate deliverables and prioritize work effectively. Demonstrates Accountability Takes ownership of mistakes and consults with others to resolve, learning from the experience. Consistently checks the accuracy of work. Provides coverage or assistance to others when needed. Proactively steps-up to provide guidance or assistance. SPECIAL RELATIONSHIPS FOR THE SURETY PROGRAM SPECIALIST Interfaces with other bond department members and territorial mangers, processing, and accounting personnel as required External relationships with agents who are our sources of business require courteous and professional communications while providing the highest level of customer service QUALIFICATIONS FOR THE SURETY PROGRAM SPECIALIST Education/Credentials High School diploma or equivalent Experience Two years' experience in an office environment Technical/Professional Knowledge Excellent written and verbal communication skills High level customer service focus; keen sense of urgency Good research, analytical, and problem-solving skills Good working knowledge of Excel, Word, and ImageRight systems JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act) This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment. Must be able to see and effectively use a computer monitor. Must be able to operate a computer, keyboard and applicable printers and other general office equipment. Must be able to access and enter information accurately using automated systems. Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients. Must be able to present information to individuals and groups. Must be able to interpret and apply concepts that may or may not be based upon established guidelines. Must be able to maintain acceptable attendance and adhere to scheduled work hours. Must have a valid driver's license and be able to operate a motor vehicle. Must be able to travel with overnight stays as required. Only candidates from the following states will be considered for opportunities at Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin. About Us Why Penn National Insurance A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice. When you are part of the Penn National Insurance family, we want you to feel secure in: Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation. Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code. Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines. Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength. Your Community: The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve. Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact. We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology. Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development. The average employee tenure at Penn National Insurance is 14 years We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email, HRBusinessPartnerpnat.com.
