Job Title: Director, Occupier Services, Project & Development Services
Job Description Summary
The Director of Occupier services brings a hands-on client centric approach and passion for strategic leadership to tactical project delivery. This role requires a deep understanding of stakeholder expectations and the ability to bring alignment to diverse teams to drive success to our clients. The Director's depth of understanding and connectivity to the market combines with their client facing skills (leadership, technical knowledge, and communications) in to build teams and navigate complex matrix environment relationships. The ability to pivot their knowledge and approach to guide and grow relationships and delivery practices across various sectors including but not limited to Financial Services, Legal, Healthcare, Life Science and Industrial, is essential to both ensure successful project delivery as well as the expansion and growth of the business. The three primary goals of this role are: Delivery of complex real estate projects, Leading cross functional consultative teams towards the goals of both internal and external stakeholders, and the Growth and Expansion of C&W's Project and Development Resources in the local market.
Essential Job Duties:
- Regular interface with internal and external clients to ensure successful delivery of project management services, client goals and objectives are established and achieved, project action plans are implemented, anticipate/respond to all client needs, and generally act as a trusted advisor for comprehensive real estate work.
- Act with fiduciary responsibility to client projects, including complete financial management of project: establish and manage project budgets, maintain monthly forecasts and cash flow analysis, prepare anticipated cost reports and any other reports as required by the client.
- Management of due diligence, programming, design, entitlements, bidding, permitting, procurement, design team selection, schedule creation/management, contractor selection, vendor selection, sustainability and post construction services.
- Demonstrate competence in broad range of varied project types and operate in complex / non routine environment.
- Lead business development efforts through identification of project or client opportunities.
- Liaise with internal cross-functional leaders in outsourced real estate services such and brokerage, development, valuations, portfolio management and other associated disciplines.
- Oversee capital improvement programs with design and construction processes at multiple sites through local/account-based resources.
- Negotiate contracts with selected vendor(s) and manage performance of all contracted vendors, consultants, etc.
- Provide excellent communication to internal and external stakeholders to develop and maintain trust, leadership and understanding.
- Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.) with Market Leader.
- Guide and mentor a team of junior project managers to ensure quality controls are established and met for consistent project delivery.
- Provide an appropriate level of on-site supervision to ensure proper performance criteria are being met.
- Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects.
- Active management of PDS staff, including adherence to company policy/procedures, staff development, performance management, and team motivation. Convey and ensure adoption of policies and practices to the team.
Education/Experience/Training:
- Bachelor's degree in architecture, Engineering, Construction Management, Business Administration or related field. Master's degree preferred. Certification preferred.
- Fifteen or more years of related experience with 5 or more years of management experience required.
- Ability to contribute to the strategic direction of the assigned department or assigned practice area.
- Advanced project management skills with expertise in the project management business.
- Expert in client relations, client management and consulting.
- Excellent verbal and written communication skills.
- Highly organized with strong analytical skills.
- A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction.
- Software skills: Microsoft Office applications, MS Project.
