Solar Customer Service Representative

SUNation Solar Systems, Inc. • Full-time • Ronkonkoma, New York, United States • $39.44k - $45.76k / year • 2w ago

Job description

Solar Customer Representative - Full Time

Bilingual English/Spanish a plus!

Salary $19.00 -$22.00/Hour

Ronkonkoma, New York

SUNation Solar Systems, Inc. is looking for a Customer Service/Technical Support Representative to help troubleshoot any issues our clients may experience. We are looking for someone who is friendly, enjoys helping people and has at least 3 years of Customer Service experience.

Basic Function:
Answer calls and serve as the liaison between clients and Service Technicians as well as between the Company and its vendors. Schedule service appointments. Follow up with customers.

Reports To:
Service Department Office Manager

Responsibilities:
Welcomes customers by greeting them, on the telephone or email for all inbound service inquiries.
Scheduling and logistics of both company personnel, and equipment.
Customer calls and emails.
Interface with manufactures for troubleshooting advice, ordering, RMA coordination, payments, returns, shipping.
Client invoice creation and follow-up.
Scheduling daily service calls, annual inspections, etc...
Hourly CRM updates.
Daily estimates, invoices and payment follow up.
Creates reports on service work.
Assist clients with advanced service issues.

Required Skills:
Fun and happy personality.
Must be able to smile through the phone.
Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management.
Proficient in Microsoft word, excel and general computer usage.
Very organized.

Preferred Skills:
Solar knowledge (customer or work experience)
Customer Relationship Management (CRM) experience.
Associates Degree or higher.
Knowledge of Basecamp and Salesforce software.

Miscellaneous:
Perform other related duties as assigned.

EQUAL OPPORTUNITY EMPLOYER

SUNation Solar Systems is an equal-employment-opportunity employer. For all job titles, we recruit, hire, train and promote individuals regardless of race, color, religion, sex, national origin or ancestry, sexual orientation, age, disability, or covered veteran status, or other factors identified and protected by federal, state and local laws. All employment decisions are based on the principle of equal employment opportunity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)