EnerSys is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm. This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks. Job Purpose Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets. Essential Duties and Responsibilities Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000. Travels to customer sites to evaluate, diagnose, and repair customer’s equipment. Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch. Washes clean, and neutralizes customer’s batteries at customer’s location. Diagnoses and repairs battery charging equipment. Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment. Installs new or modified equipment at customer's facility to ensure full functionality according to specifications. Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs. Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel. Maintains records of performance reports. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Identifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. Maintains a safe, orderly, and clean working environment; Assists Service Manager/Supervisor in the proper operation of the Service Center, as needed. Must have hazmat endorsement or the ability to obtain one. Installing inverters, BDFB, BDCBB, UPS, rectifiers, battery racks, telco equipment, etc. Running shunts. Installing battery probes. Other duties as assigned. Qualifications Minimum Qualifications High School Diploma or equivalent. 4 years of previous customer service experience in field support. Experience should be substantively in the Electrical, Battery, Telecommunications or Broadband related field where applicable. Basic knowledge of Microsoft Office and the Internet. Basic mechanical aptitude. Previous experience working with hand and power tools. Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English. Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Able to solve simple equations. Preferred Qualifications Certificate/Diploma in Mechanical/Electronic/Electrical or related if the application for location. A basic electrical understanding. The use of test equipment and reading schematics. General Job Requirements Must be able and willing to do overnight travel. This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific driver's license and have additional driving requirements. Must be able to frequently bend; twist; reach; stoop; kneel or crouch. Must be able to differentiate colors. Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. Must be able to stand for long periods of time. Must be able and willing to be on-call. Must be able and willing to work overtime. Must be able and willing to work varying schedules which may include nights, weekends, and public holidays. Risk of electrical shock. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled J-18808-Ljbffr
