Account Specialist - Inside Sales Join Xylem in the global mission to LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: As an Account Specialist (inside sales), you play a key role in maintaining client relationships for their aftermarket needs. We’re seeking an individual who embodies high-impact behaviors, is inspired to innovate, empowered to lead, and accountable for driving success. Responsibilities: Reviews drawings, BOM and makes recommendations for replacement of necessary parts and offers quotations within established guidelines. Receive and process simple to complex customer orders, inquiries, and/or complaints received by mail, email and/or telephone covering items or products ordered for Aftermarket from large installed base. Proactively maintain strong relationship with key customers, representative, inside sales, other sales staff. Resolve client issues promptly and ensure satisfaction. Handle all products under Wastewater Division (Envirex, Davco, JetTech and Aerators brands) in a given region covering multiple states in USA. Proactively looks for opportunities to expand scope for upselling where applicable. Minimal travel ( Leverage data analytics of our installed base, data mining and developing targeted list of customers based on the product, age of installation. Maintains and updates CRM for accurate forecast. What we can offer you: Generous PTO package- 20 days/160 Hours to start. Paid Holidays. Dollar-for-dollar 401k match up to 4% of annual salary, with a profit-sharing component becoming available after 1 year of employment. Customizable benefits package with a multitude of options. Benefits effective immediately provided enrollment is completed within 30 days of hire date. Career progression plans. Reward and Recognition Programs. Tuition Reimbursement. Paid parental leave. Flexible Spending Account options. Company Wellness Program. Employee Discount Program. Retirement Plan. Position Requirements: FORMAL EDUCATION: Required: High School Diploma or equivalent 3 years of experience Preferred: BA/BS preferred. KNOWLEDGE & EXPERIENCE: Required: • Strong communication skills • Intra-departmental communication for purpose of alignment/information sharing • Working understanding of company products/services • Utilizes sales techniques effectively and developing familiarity with industry • Demonstrates ability to identify and cultivate sales from new and/or existing customers • Ability to complete sales with minimal supervision • Must be able to read and interpret simple to complex drawings and bills of materials • Basic understanding of ERP and CRM systems • Fluency in Microsoft Office applications (Outlook, Word, Excel) Salary range: $62,000.00 - $99,000.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. J-18808-Ljbffr
