Job Title: Customer Service Representative MacFarlane Energy is looking for an experienced Customer Service Representative to join our team Responsibilities The primary focus of this position is to ensure timely resolution of customer inquiries. This friendly professional will be responsible for answering customer calls, scheduling appointments, and performing data entry. Qualifications Ability to thrive in a fast-paced environment. A strong degree of self-motivation to provide exceptional customer service. Excellent phone and computer skills, ability to multi-task and think logically. 1-2 years call-center or customer service experience. Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns. Preferred Credentials Prior service-industry experience in the HVAC or Deliverable Fuels Industry. Benefits 401(k) Employee discount Health insurance Dental Insurance Paid time off Paid training Profit sharing Schedule Monday to Friday, 8 am - 5 pm Work overtime when necessary Company Information MacFarlane Energy's goal is to build long-term relationships with customers who want outstanding customer service and fair treatment. Our prices are always competitive, regardless of how long you have been with the company. MacFarlane Energy is adamant about fair, equal pricing for all customers. We believe that no customer should have to switch companies to find the price they want. Our company: Is staffed with experts who work hard to earn your trust. Has the resources to meet your needs promptly and deliver great service every time. Is well equipped, with properly maintained vehicles, productivity-enhancing software, and the best tools for diagnosing your equipment. Is fully insured. Offers free, expert advice to customers upon request. Meeting all those vital needs creates overhead that we build into our fuel price. Any company that is selling oil for less than MacFarlane Energy is probably cutting corners on staffing, expertise, equipment, insurance, or all of the above - and not offering full service. We believe in giving you what you pay for. Expert conservation advice, durable, high-efficiency replacement equipment, precision tuning of your heating and cooling equipment that promotes efficiency, prevents breakdowns and extends the life of equipment, and safe operation. J-18808-Ljbffr
