Overview Tucson National Resort Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses. The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match. Job Description To assist in managing and directing all Housekeeping functions. To participate in quality assurance for the Housekeeping department and department cost control measures. To provide support to the Director of Rooms and Director of Housekeeping in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example. Responsibilities Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests & complaints using Guest Service Skills, exhibiting hospitality while striving to exceed Guest expectations. Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. Maintains open and clear communication with all departments and guests to ensure consistent service. Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. Assists Executive Housekeeper with all departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos, and payroll cost controls. Monitors Housekeeping inventories to ensure adequate levels are maintained. Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis. Prepares and completes all reports needed: VIPs, Due-Outs, V/Ds, etc. Identifies all cleaning defects and reassigns them to the responsible GRA, completing a full inspection form for each GRA and forwarding them to the Executive Housekeeper on a daily basis. Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects. Participates in energy conservation efforts. Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored, eliminating waste of supplies. Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness. Qualifications Prior Housekeeping Supervisory Experience in Hospitality. High School Diploma or GED / College Degree preferred. Must be highly motivated and have the ability to multi-task. Must be able to work independently. Must have the ability to lead, motivate, and develop others. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( https://www1.eeoc.gov/employers/poster.cfm ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf ). If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistanceomnihotels.com . Job Locations: US-AZ-Tucson Posted Date: 3 days ago (11/13/2024 4:52 PM) Requisition ID: 2024-116407 of Openings: 1 Category: Housekeeping J-18808-Ljbffr
