Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Position Summary The Technical Support Manager will lead a Global Operations Support team that delivers 24-hour Technical Support remotely and onsite. Ensures the support, maintenance, planning, mobilization, and demobilization activities are efficiently and effectively directed and supported. Duties & Responsibilities Work to achieve and assist in reporting KPIs as defined by Service Excellence Lead / Technical Support Lead. Work across business lines to share information with the goal of increasing operational excellence. Participate in all HSE, Quality and Operational Excellence initiatives. Lead an onshore support team and an Offshore response team. Provide remote technical support within the 24/7 global tech support framework. If unable to take a call or email due to current activities, resign the task to someone who is available. Once the support is provided and the issue has been resolved, all parties must be advised. Provide/Assign offshore assistance for installation and interfacing equipment. Provide/Assign offshore assistance for complex troubleshooting and repairs. Provide/Assign offshore and onshore assistance for equipment upgrades. Assist installations group with a support member for System Installations as required. Assist in rebuilding and maintaining good client relations. Assist in training offshore personnel as required. Assist workshop personnel with troubleshooting questions for all equipment. Participate/support in Factory Acceptance Testing (FAT) when requested. Assist SCM with queries that involve technical information. Also assist SCM personnel with identifying obsolete parts that no longer need to be stocked in our warehouses and how to best recycle those parts into more current stocked items if possible. Assist Oceaneering's software team with suggestions for improvements and streamlining deployment of new software releases. Test new potential equipment from vendors: communicate, track equipment, test results, and notify suppliers of improvements or issues with their product. Create documents and flow charts to assist offshore crews as well as onshore repair and maintenance technicians. Assist Service Excellence Leads in any technical gaps that may result in COPQ. KEY ACCOUNTABILITIES Ensure support response times are prompt for offshore support. Assist Operations Lead in assigning a Field Technician to service at-risk equipment to avoid downtime. Ensure all process changes or implementations are completed and maintained across the area of given responsibility. KEY INTERACTIONS As required, discuss with Local Operations Lead the readiness of equipment to support upcoming requirements and ongoing projects. As required, discuss with Project Managers the crew selection, preparedness, and overall competency performance. As required, discuss local technical and engineering support, any new or ongoing support requirements. Daily interaction with Global Mobility. Qualifications REQUIRED Minimum of seven (7) years' experience and/or training in Sensors, mechanical, hydraulic, and electrical systems; or equivalent combination of education and experience. Five (5) years Oilfield experience to include at least three (1) years of Administrative, Office or Operations Management experience; or any combination of education and experience from which comparable knowledge, skills and abilities have been achieved. DESIRED Five (5) years Oilfield experience to include at least three (1) years of Administrative, Office or Operations Management experience; or any combination of education and experience from which comparable knowledge, skills and abilities have been achieved. High school diploma or General Education Degree (GED). Associate degree or equivalent from a two-year college or technical school preferred. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS Knowledge of appropriate steps to analytical problem solving. Ability to establish and maintain cooperative working relationships. Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals. Treats others fairly and with respect. Knowledge of department's policies, rules, regulations, business goals, vision, organizational structure, culture, philosophy, operating principles, and values, etc. Ability to establish and maintain project priorities. Seeks out new learning experiences. Identifies what needs to be done and acts before being asked or required. Additional Information This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need. Equal Opportunity Employer All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors. J-18808-Ljbffr
