Savannah, GA, United States
Full-time
Job Category: Service
Employee Group: Employee
Employment Type: Undefined term
Full-time/part-time position: Full-time
Workplace: Field Service
Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description PRINCIPAL RESPONSIBILITIES:
Troubleshoot, test, and repair inverter equipment in accordance with Konecranes standards
Maintain and service inverters and associated equipment to ensure 100% customer satisfaction.
Perform remote on-site customer services, troubleshooting and repairing of inverter equipment and related products at various Ports within North and South America.
Perform depot-based repair, testing and re-certification of inverters
Provide technical support to customers and technicians on site
Document and complete reports upon completion of each assigned job.
Follow all established safety rules and procedures, including those established by the customer
Carry out on site root cause analysis on equipment failures.
Read, understand and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes
or regulations pertaining to our industry. Refresh and update knowledge periodically.
Prepare proposals and pricing for customer repairs
Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.
Qualifications REQUIREMENTS:
High School Diploma and 2+ years of experience in Industrial Field Service or related field. Associate Degree in a technical field preferred. Power and electronic service background required. 3+ Years minimum Technical Service or Field Engineering background preferred. 3M soldering certification or experience with soldering of components on printed circuit boards preferred.
OTHER REQUIREMENTS:
AC/DC Power Conversion and Control experience. Strong verbal and written communication skills to communicate with and maintain effective relationships with customers. Knowledge of Mechanical principles, electronics and AC/DC power distribution. Communication system knowledge. Ability to lift and move objects up to 70lbs. Ability to travel up to 20%, some nights and weekends. Demonstrated ability to troubleshoot electrical and electronic circuits. Ability to read and understand electrical and electronic schematics and mechanical drawings. Ability to configure and repair communication hardware and software. Basic knowledge of electronic components and circuits and how they function.
Additional Information What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
SALARY: $25 - $32 an hour - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc.
Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with + professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
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