Job DetailsJob LocationMaryland - (North East) - North East, MD
DescriptionPRIMARY PURPOSEThe Energy Efficiency Account Manager will be responsible for acquiring non-residential utility customer participation in utility energy efficiency programs. With an individualized energy savings goal, they will be tasked to build awareness within their assigned industry sector based vertical. They will serve as the liaison between the utility customers, Trade Ally Account Mangers and technical engineering teams for a comprehensive account management function to contribute the overall program energy savings goal.
Primary Industry Sectors include: - National Accounts
- Schools: K12/Higher Education
- Healthcare/Pharmaceuticals
- Manufacturing/Industrial
- City/Government/Municipalities
ESSENTIAL FUNCTIONS
- Work as part of the energy efficiency team ensuring that the implementation of client sponsored energy projects are successfully executed.
- Serve as the primary point of contact for potential and participating business customers and contractors within an assigned industry sector. Maintain and/or develop ongoing customer relationships to ensure customer satisfaction and develop future energy efficiency opportunities specific to customers business initiatives
- Provide technical assistance and guidance on energy efficient technologies and practices to building owners/operators, architects, engineers, contractors, builders and other market actors participating in client-sponsored energy efficiency programs. Must be able to effectively communicate to both technical and non-technical audiences.
- Independently build and maintain relationships with key market actors in the building energy industry including energy consultants, builders, public officials, public interest groups, building owners and utility customers.
- Recruit, train and educate affiliated customers to identify projects qualifying for utility programs and instruct them on the process for application.
- Secure appointments with top decision makers to discuss business solutions; including energy efficiency, sustainability and enhancement and modernization of a facilities infrastructure.
- Work with customers to complete the program application. Identify and communicate to appropriate stakeholders to gather necessary documentation needed for participation.
- Review technical specifications, engineering calculations and cost estimates for energy efficiency projects.
- Work directly with utility clients Large Customer Service Account Management team to capture energy efficiency opportunities, drive program awareness and customer participation through utility managed accounts.
- Actively pursue, plan and leverage internal and external relationships to drive business.
- Facilitate connecting managed accounts with technical engineering team and Trade Allly resources to achieve full customer and program satisfaction.
- Maintain the tracking and managing of account management activities with leads, opportunities and activities in the field within the Customer Relationship Management system (CRM).
- Routinely prepare status reports to accurately describe activities in the field and monitor progress towards program goals.
- Drive energy saving conversations and program guidelines with target customers.
- Conduct work in compliance with OSHA and company safety procedures.
- Perform other duties as assigned.
QualificationsJOB REQUIREMENTS- Bachelors degree (Engineering, Energy, Building Science, Construction Management, Business) or related trade experience.
- 3+ years of experience in commercial and industrial energy, building efficiency, or utility channels.
- 2+ years of sales and/or account management experience. Extensive industry vertical customer expertise enabling effective communications at the highest level of the customers organization ideal.
- Knowledge and/or experience within customer industry sectors such as National Accounts, Schools: K-12/Higher Education, Healthcare/Pharmaceutical, Manufacturing/Industrial, City/Government/Municipalities is highly preferred.
- Customer engagement skills at senior levels; building long-term strategic and executive relationships.
- Ability to work autonomously and collaborate with counterparts in a team environment.
- Strong interpersonal and presentation skills.
- Experience with Customer Relationship Management (CRM) systems.
- Certified Energy Manager, LEED or other industry certifications preferred.
- Working knowledge of building science and energy systems.
- Knowledge of energy efficiency and US policies for energy efficiency preferred.
- Strong organizational, project management, problem solving and prioritization skills necessary.
- Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities.
- Ability to communicate clearly and effectively, in speech and writing, with customers, staff, managers, supervisors, contractors and clients.
- Valid drivers license and use of personal vehicle required. Compliance with acceptable vehicle insurance levels as outlined in the company policy.
- Proficient in Microsoft Office Suite.
- Perform the essential functions and physical demands of the position with or without accommodation.
PHYSICAL REQUIREMENTS- Consistently spending time sitting, typing, talking, walking and using repetitive motion.
- Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery, such as a computer.
- Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
- Visual capacity enabling frequent use of computer equipment.
- Sedentary work: ability to exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects.
WORK ENVIRONMENT
1. The employee is not substantially exposed to adverse environmental conditions.
