Salary : $42,285.07 - $56,388.05 Annually

Location : Ohio 45202, OH

Job Type: Full-time Unclassified

Job Number: 24-00749b (U)

Department: City Manager's Office

Opening Date: 10/22/2024

Closing Date: 11/6/2024 11:59 PM Eastern

General Statement of Duties

This employee will complete zero waste initiatives and planning that divert waste from landfills through material recycling, reuse, and reduction for City operations and residential, commercial, and industrial (i.e., customers, stakeholders, or public as applicable). Will perform a variety of duties in support of the City's recycling programs such as responding to and processing non-emergency requests for City services, problem resolution, and/or general information pertaining to recycling collection, carts, and related matters.
Minimum Qualifications (KSAs)

Knowledge of:
Microsoft Office Suite of Software and Applications (e.g., Word, Excel, Power Point, Teams, Notes).
Principles and practices of mathematics, including addition, subtraction, multiplication, division, fractions, and percentages.
Principles and practices of business English, including spelling, grammar, punctuation, and sentence structure.
Communication techniques including social media, mailers, flyers, email, newsletters, and webpage posts.
Principles and practices of inventory management best practices.
Principles and practices of budget tracking
Problem solving techniques.
Principles and practices of customer service.
Stakeholder outreach, engagement, and education techniques.
Recycling, reusing, and reducing or otherwise diverting waste from landfills.
State of Ohio and City of Cincinnati traffic rules and regulations sufficient to operate a 16-foot box truck and pickup truck in alleys, private streets, roadways, and highways.

Skill to:
Creatively and concisely communicate in multiple ways and on multiple platforms.
Manage customer service requests and complaints, including referring or completing service orders and bring to resolution utilizing telephone, email, and other forms of communication.
Manage budgets, inventories, and schedules.
Operate appropriate computer equipment and utilize appropriate software.
Input appropriate data into computer system utilized.
Load recycling containers onto the truck and deliver and/or remove them from stakeholders or other locations.
Operate hand-held scanners or mobile phone applications.

Ability to:
Identify and prioritize environmental and sustainable solutions.
Interpret and apply departmental policies, procedures, and training materials.
Communicate clearly and concisely, both orally and in writing using correct English grammar
Be courteous to the public and other employees.
Interpret and clearly explain procedures, situations, and policies to the public and other employees.
Collaborate and work with other employees, work in teams.
Establish and maintain effective working relationships with those contacted in the course of work including contractors, other City agencies and officials and the public.
Prepare assigned reports and other documents.
Follow established schedules, meet milestones and benchmarks.
Resolve or otherwise deescalate a complaint or problem.
Read and interpret City rules and regulations.
Listen effectively.
Determine the nature of a problem based on the available information.
Manage difficult stakeholders or situations in a calm and professional manner.
Determine the proper person or agency to involve depending upon the type of problem.
Self-direct work within guidelines provided by supervisor.
Work independently on assigned projects and programs.
Read and interpret information provided in reference manuals, or various sources related to the assigned work area.
Empathize with stakeholders and communicate clearly in layman's terms.

Examples of Work Performed
(Illustrative only. Any one position within this classification may not include all the duties listed nor do the listed examples include all the tasks which may be performed).

Responding to and processing non-emergency requests for City services, problem resolution, and/or general information pertaining to zero waste initiatives.
Employees interact with stakeholders in person, by telephone, by e-mail or in writing while maintaining a high level of stakeholder satisfaction.
Handle customer requests and complete service orders.
Utilize the City's customer service request system (CSR) and other software in performing these tasks.
May work in a call center type setting designated for answering zero waste questions and proactively responding to service requests.
Escalate uncommon and emergency requests to supervisor.
Engage in stakeholder outreach and education to increase zero waste awareness.
Engagement through communications by mailers, flyers, social media posts, newsletter articles, and webpage updates.
Assist in conducting City facility waste audits.
Assist in the procurement of waste diversion services.
Assist in City-wide zero waste planning and staffing zero waste events.
Use data to evaluate and recommend the best strategies for waste diversion.
Research waste policies and programs from other jurisdictions and agencies and recommend best practices.
Assist in identifying, applying, and implementing grants that support waste diversion efforts.
Determines proper person or persons to dispatch for recycling container related service requests and dispatch them.
Researches, analyzes, and resolves issues as needed with communications to appropriate vendors, stakeholders, or other City departments, and closes service tickets. Initiates additional investigations, as necessary.
Engage in stakeholder outreach and education to increase zero waste awareness.
Interact with the public at outreach events.
Assign and scan recycling carts to addresses so that they are trackable inventory.
Research waste policies and programs from other jurisdictions and agencies and recommend best practices.
Assist in identifying, applying, and implementing grants that support waste diversion efforts.
Help manage the inventory of City owned recycling carts, bins and parts.
Help monitor recycling containers in the central business district and neighborhood business districts for proper signage, placement, and overflow.
Deliver, monitor, and remove recycling containers at special events.
Deliver and/or recover recycling containers to or from stakeholders by driving a 16-foot box truck or pickup truck, with lift gate, in the delivery or recovery process.
Deliver used recycling containers for cleaning and then make minor repairs if needed for purposes of re-deployment.
Help manage the resolution utilizing telephone, email, and other forms of communication.
Manage budgets, inventories, and schedules.
Operate appropriate computer equipment and utilize appropriate software.
Input appropriate data into computer system utilized.
Drive a 16-foot box truck and pickup truck along the alleys, private streets, roadways, and highways in a safe manner and in accordance with the laws of Ohio and Cincinnati.
Load recycling containers onto the truck and deliver and/or remove them from stakeholders or other locations.
Assign and scan recycling carts to addresses so that they are trackable inventory.
Operate hand-held scanners or mobile phone applications.
Perform related work as required.

Required Education and Experience

Each applicant must have two years of experience performing environmental, sustainability or other work in a closely related field AND successful completion of a minimum of 24 semester credit hours at an accredited college or university.

Education may be substituted for experience. Experience may be substituted for education.

Other Requirements
Each applicant must possess a valid Driver's License

Occasionally may be required to work rotating shifts, weekends, and special events, depending on the assigned area of responsibility.

Working and Physical Conditions

MILITARYEDUCATION&EXPERIENCEEVALUATION
Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

Working and Physical Conditions:

Environmental Conditions: Indoor and outdoor environments; exposure to office computer screens; must be able to work in different settings indoor and outdoor with a range of physical features and varying temperature ranges and weather conditions. May work alone, in a team, and in large, diverse groups of people.

Physical Conditions: Duties require maintaining the physical condition necessary for sitting, standing, and walking for prolonged periods of time; may require heavy to moderate lifting, reaching, pulling, and carrying.

Probationary Period:
None

The below information is solely intended as a summary of the benefits available and is subject to change. Not all benefits listed are available for every position. Benefits can vary depending on applicable labor agreements and/or salary plan. For specific questions, contact the HR Contact indicated on the Job Posting.

The City of Cincinnati offers its employees competitive salaries and a comprehensive benefit package designed to actively attract and retain quality employees' to add additional value to the City of Cincinnati's workforce. A summary of these benefits for full-time employment is listed below. This is a general listing of benefits for all employees and is not intended to be a comprehensive listing for all bargaining units.

The City offers a variety of training programs, ranging from job-specific skills such as computer and equipment instruction, to helping supervisors improve their management techniques.

Equal Employment Opportunity

The City of Cincinnati is dedicated to providing equal employment without regard to race, gender, age, color, religion, disability status, marital status, sexual orientation or transgendered status, or ethnic, national or Appalachian origin, or on the basis of any other category protected under federal, state and local laws.

Holidays

The City of Cincinnati has 11 paid holidays annually that include:

New Year's Day
Martin Luther King Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans' Day
Thanksgiving Day
Day after Thanksgiving
Christmas

Health Insurance

The City of Cincinnati 80/20 offers 3 medical plans to all full time City of Cincinnati employees and eligible dependents: the 80/20 PPO medical plan, the HDHP medical plan with an HSA contribution, and a Health Reimbursement Arrangement for those enrolled on another non-city eligible group plan.

Eligible dependents include:

Legal Spouse or Equal Partner
Child (natural child, adopted child, and/or child who the group has determined is covered under a "Qualified Medical Child Support Order")
Step-child
Child for whom the employee or employee's spouse/equal partner is a legal guardian

Basic Life Insurance

A $50,000 Basic Life Insurance policy is paid for by the City for certain eligible employees. Full time employees not eligible for the City-paid basic life insurance policy are generally provided a similar benefit through their union group.

Supplemental Life, Long Term Disability, Accident & Critical Illness Insurance

Most full time City employees are eligible to participate in a supplemental life insurance program, a long term disability plan, and accident and critical illness insurance programs at their own expense. Premiums are determined by age, amount of coverage, and various additional factors.

Flexible Benefits Plans

Healthcare Flex Spending Account

City employees can participate in the Healthcare Flex Spending Account that can be used to pay out-of-pocket medical, prescription, dental, and vision care expenses for employees and family members.

Dependent Care Flex Spending Account

City employees can participate in a Dependent Care Flex Spending Account that can be used to pay work-related dependent care expenses. Participants can set aside money each year through pre-tax payroll deductions to pay for these expenses.

Transportation Expense Reimbursement Account

City employees can participate in a Transportation Expense Reimbursement Account (TERA) that can be used to reimburse expenses related to traveling to and from work. Participants can set-up a pre-tax payroll deduction up to an IRS regulated amount.

Healthy Lifestyles Program

City employees can voluntarily participate in a wellness incentive program that encourages and rewards employees and their spouses/equal partners for making positive choices for better health. The City of Cincinnati will contribute up to $300/year to a Health Reimbursement Account for each the employee and their spouse/equal partner for meeting specified program goals. These dollars can be used to offset qualified out-of-pocket medical expenses.

Integrated Health Reimbursement Arrangement (HRA)

This is a voluntary program that serves as an alternative healthcare option to traditional medical plans. If you have alternate group health coverage available to you through a spouse, equal partner, another job, or a non-city retirement plan, you may be eligible for this plan which reimburses you for the difference in premiums between the plans and your covered out of pocket expenses on the other plan.

Retirement Plan

The City provides a defined benefit pension plan for part-time and full-timeemployees. New hires and re-hired employees are required to participate in the City of Cincinnati's Retirement System (CRS), regardless of previous participation in an Ohio State pension system or any another state or federal pension system. CRS is funded by employer and employee contributions, and investment returns from plan assets. CRS provides retirement and health care benefits subject to eligibility requirements. The following groups are excluded from participation in CRS: Mayor and Members of City Council; Sworn Police & Fire; Police Recruits; and Rehired Ohio Police & Fire Retirees.

Deferred Compensation

As an Ohio government employer, the City offers employees the ability to participate in a 457(b) tax-deferred retirement savings plan. The City makes an annual match to your 457(b) of up to $750, or as otherwise specified in applicable regulations and union contracts.

01

By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers.Please indicate you have read and agree with this information.

Yes, I understand and agree

02

If you are a City of Cincinnati employee, what is your CHRIS/Employee ID number? (type N/A if not applicable)

03

Do you understand that representatives from the hiring department will be selecting and contacting applicants for interviews related to this position and that interviews are at the discretion of the hiring department.

Yes, I understand.

04

Have you successfully completed at least a minimum of 24 semester credit hours at an accredited college or university?

05

How many years of experience do you have performing work in the environmental sustainability field?

None
Less than a year
At least one year but less than three years
At least three years but less than five years
Five or more years

06

If you have experience in a close related field, please describe.

07

How many years of Customer Service experience do you have?

5 years or more
3 to 5 years
2 to 3 years
1 to 2 years
No experience

08

Do you have a valid drivers license?

09

Do you understand that you may occasionally be required to work rotating shifts, weekends, and special events, depending on the assigned area of responsibility?

10

Do you understand that this position is unclassified? Civil Service Rule 01, Section 10 states "unclassified and casual (part-time) service" comprises the following which shall be exempt from examination and do not have appeal rights to the Civil Service Commission: A. All officers elected by popular vote or persons appointed to fill vacancies in such offices; B. All election officers and employees and clerks of the Board of Education; C. Such employees of the City Council as are engaged in legislative duties; D. The members of all boards and commissions, and the heads of the departments; E. Employees engaged in library work or in teaching, educational or research work in connection with the public school system; F. Employees in Community Development and City Planning Departments;

I have read the above statement and understand that the position is unclassified.

11

Do you understand notifications regarding this position will be sent via email, therefore, it is your responsibility to check your personal email, Government Jobs mailbox, SPAM, JUNK, and CLUTTER FOLDERS for any and all communication sent regarding this position ?

Yes, I understand.

12

I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at 855-524-5627.Please indicate you have read and agree with this information.

Yes, I understand and agree.

Required Question

City of Cincinnati, OH jobs

RECYCLING OPERATIONS TECHNICIAN (UNCLASSIFIED)