Salary : $44,532.80 - $71,531.20 Annually

Location : City of Melbourne, FL

Job Type: Full-Time

Job Number: 01379

Division: Environmental Community Outreach

Opening Date: 09/25/2024

Closing Date: 10/20/2024 11:31 AM Eastern

Description

Under the general supervision of the Environmental Community Outreach Manager, performs a variety of technical tasks and administrative duties in customer service and in the enforcement of the City's solid waste and recycling ordinance and service contract requiring the use of diplomacy. Incumbent performs a wide range of both clerical tasks and review tasks in the office, which may require the application of independent judgment. At times works independently in the field, making decisions requiring the use of judgment, discretion and diplomacy. Incumbent must be proficient in Microsoft Office programs and other software applications. Work is reviewed through observation, conferences, reports and results obtained. Performs other work as required.
Examples of Duties

Answers telephone to take service requests and complaints from customers and inputs into database. Follows up and tracks action taken by franchisee to resolve issues
Investigates/handles customer complaints received by the Division. Researches and notifies complainant of resolution.
Inspects residential and commercial properties for sanitation code compliance, notifies violators of required corrections, and follows up to ensure violators are brought into compliance.
Provides listing to Division's Environmental Community Outreach Manager of lawn watering violators for preparation of informational letter and inclusion on database.
Monitors contract with franchise hauler for compliance with contract.
Reviews and comments on building site plans regarding sanitation and recycling code requirements for container enclosure and location requirements.
Conducts the Curb Contamination Program to check recycling carts on recycling days and provide customer education.
Assists with the Adopt-A-Road Program.
Surveys recycling and trash routes as needed.
Informs the public of City sanitation and lawn irrigation codes.
Participates in staffing some special events, including the annual Trash Bash.

Minimum Qualifications

Graduation from high school, GED or equivalent certificate of competency, some college preferred,
Three years of experience working in a customer service position with high public contact with at least one year of experience with environmental education/outreach
Municipal administrative experience is preferable.
Must be able to read and review development site plans.
Must be able to track customer requests and complaints and enforce the solid waste and recycling contract with the current waste hauler.

Licenses, Certifications or Registrations:

Must possess and maintain a valid Florida driver's license. Applicants who possess a valid out of state driver's license must obtain a Florida license within 10 days for employment.

Knowledge, Skills and Abilities

Ability to work regularly scheduled hours.
Knowledge of municipal solid waste codes and regulations.
Knowledge of municipal water conservation codes and regulations.
Knowledge of geography of the City.
Ability to explain and enforce the municipal code with firmness and tact.
Ability to deal with difficult calls with a professional, composed, courteous and tactful demeanor.
Skill in operating modern office equipment such as personal computer, copier, scanner, and printers.
Ability to use basic computer applications including Microsoft Word, Excel and Outlook and general work management software.
Ability to communicate clearly, both orally and in writing.
Ability to learn, remember and comprehend simple and complex tasks that pertain to this position.
Ability to work independently, and to make sound decisions based on established procedures and municipal regulations.
Ability to use hand tools, such as shovel and broom.
Ability to operate City vehicles, including pickup trucks in a safe and efficient manner.
Ability to communicate clearly in English, both orally and in writing.
Ability to speak clearly and concisely.
Ability to print or write cursively or draw in a way that is legible and easily understood.
Ability to learn, remember and comprehend simple and complex tasks that pertain to this position.

Physical and Mental Requirements:

Ability to sit, stand and walk for extended periods of time without rest.
Ability to kneel, bend or squat periodically during a working day.
Ability to walk up and down stairs.
Ability to load and unload boxes weighing 50 lbs.
Ability to lift and carry items weighing up to 25 lbs. Ability to climb stairs while carrying equipment.
Ability to lift and/or carry items that may be considered unwieldy and awkward to grasp or hold.
Ability to work in uncomfortable environmental conditions such as dust, heat and humidity.
Ability to work under stress and deal with angry customers.
Ability to use office equipment that requires the use of hands, fingers and wrists, such as personal computer, telephone and calculator.

The City of Melbourne offers a generous benefit package to include:
• 100% City paid medical insurance for employee only; coverage available for family
• Health Insurance opt-out incentive for employees with other medical coverage
• Dental

. Vision
• Life Insurance in the amount of 1 times your annual salary
• Additional life insurance to include coverage for your spouse and child(ren)
• Short-term disability
• Long-term disability
• Flexible Spending and Dependent Care Account
• Employee Assistance Program
• Wellness Program
• 457 Deferred Compensation
• Retirement Plans (FRS, local plan for Police and Fire personnel)
• Paid Holidays
• Tuition Reimbursement

For more information about benefits visit )

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview.By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See resume" is not an acceptable answer to the questions.

Yes, I understand and agree
No, I do not agree

02

What is the highest level of education you have completed?
PROOF OF EDUCATION REQUIRED FOR THE POSITION YOU ARE APPLYING FOR MUST BE UPLOADED TO APPLICATION.

Did not complete High School Diploma or GED
High School Diploma or GED
High School Diploma or GED and Some College
Associate's Degree
Bachelor's Degree
Master's or Higher

03

Do you possess a valid State of Florida driver's license, or a valid out of state driver's license?

04

How many years of experience working in a customer service position with high public contact do you have?

None
Less than 1 year
More than 1 year less than 3 years
More than 3 years less than 5 years
More than 5 years less than 7 years
More than 7 years less than 9 years
More than 9 years less than 11 years
More than 11 years

05

How many years of experience with environmental education/outreach do you have?

None
Less than 1 year
More than 1 year less than 2 years
More than 2 years less than 3 years
More than 3 years less than 4 years
More than 4 years less than 5 years
More than 5 years

06

How many years of experience with reading and reviewing development site plans do you have?

None
Less than 1 year
More than 1 year less than 2 years
More than 2 years less than 3 years
More than 3 years less than 4 years
More than 4 years less than 5 years
More than 5 years

07

How many years of municipal administrative experience do you have?

None
Less than 1 year
More than 1 year less than 2 years
More than 2 years less than 3 years
More than 3 years less than 4 years
More than 4 years less than 5 years
More than 5 years

Required Question

City of Melbourne, FL jobs

ECO Solid Waste & Recycling Coordinator