Job Title: Implementation Specialist, Energy Management Department: Operations
Reports To: Manager, Implementation
Job Summary The Implementation Specialist, Energy Management, is responsible for managing and executing energy management system (EMS) projects for clients, ensuring their HVAC systems and other energy-related equipment are seamlessly integrated with the SiteSage and Open Kitchen platform. This role combines project management expertise with technical troubleshooting to deliver successful implementations and ensure ongoing customer satisfaction. Collaboration with HVAC professionals, distributors, and internal teams is key to driving operational success and energy efficiency.
Key Responsibilities - Project Management: Oversee the implementation of energy management systems, ensuring timely delivery, scope adherence, and customer satisfaction.
- Technical Expertise: Provide technical guidance and troubleshooting during the installation, configuration, and integration of HVAC systems and energy equipment with the SiteSage platform.
- Customer Coordination: Serve as the primary contact for clients, addressing technical and logistical challenges related to EMS implementation.
- Stakeholder Engagement: Work closely with HVAC contractors, distributors, and other external stakeholders to streamline project execution.
- Training and Documentation: Develop and deliver training materials and sessions to clients and technicians, ensuring effective use of the SiteSage platform.
- Reporting: Track project milestones, KPIs, and performance metrics to measure project success and identify areas for improvement.
- Cross-Functional Collaboration: Collaborate with sales, product development, and technical support teams to align on project and customer requirements.
- Continuous Improvement: Identify opportunities to enhance implementation processes and the overall customer experience.
- Travel: Up to 10% travel required to client sites and project locations.
Key Performance Indicators (KPIs) - Percentage of EMS implementations completed on time and within scope.
- Average time to achieve full system integration and activation.
- Customer satisfaction scores for EMS onboarding and technical support.
- Reduction in energy usage or improved efficiency metrics post-implementation.
- Effectiveness of collaboration with HVAC contractors and distributors.
Requirements
Qualifications - Education: Bachelor's degree in engineering, project management, energy management, or a related field.
- Experience: 3+ years in project management or implementation roles, preferably in energy management, HVAC, or related industries.
- Technical Skills: Strong understanding of HVAC systems, energy management platforms, and IoT technologies.
- Troubleshooting: Proven ability to diagnose and resolve technical issues during implementation.
- Certifications: HVAC or energy management certifications (e.g., NATE, CEM, PMP) are a plus.
- Tools: Proficiency in project management software (e.g., Smartsheet, Jira) and EMS-related platforms.
- Analytical Skills: Ability to interpret energy data and optimize system performance.
Soft Skills - Customer-focused with excellent problem-solving abilities.
- Strong communication and collaboration skills to engage with diverse stakeholders.
- Adaptability to manage multiple projects in a fast-paced environment.
- Detail-oriented with strong organizational skills.
Salary Description
65000
