As a key member of the Energy Service Team, the Coordination Manager oversees the daily operations of the Commercial Coordination team. This role focuses on driving the team to achieve key performance indicators (KPIs) and strategic initiatives. Success in this position requires strong critical thinking skills, the ability to manage a diverse team effectively, and a commitment to fostering team success. The role involves managing time-sensitive challenges, making exceptional time management a critical priority. To excel, you must demonstrate exceptional communication and persuasion skills, analytical thinking, creative problem-solving, and a solution-oriented mindset.
Responsibilities - Oversee the daily operations of the Commercial Coordination team ensuring tasks are completed to expectations and providing coaching or guidance as needed
- Leverage scheduling systems and dashboards to ensure Commercial Field Service Technician (CFST) schedules are fully optimized, accurate, and up to date
- Support Commercial Coordinators in optimizing resource utilization and work closely with Field Managers to prioritize critical tasks
- Continuously assess and refine team processes to enhance efficiency and compliance with company standards
- Lead training programs for Commercial Coordinators; ensuring alignment with business objectives and shifting priorities
- Partner with senior leadership to set and achieve departmental goals and performance targets
- Cultivate a positive, high-performing team environment focused on collaboration, accountability, and continuous improvement
Requirements - Associate degree or a minimum of 2 years of related work experience in customer service, project management/coordination, electrical projects, or general construction (preferred)
- Proven ability to effectively manage deadlines and prioritize tasks in a fast-paced environment
- Excellent judgment and problem-solving skills for handling critical issues
- Self-motivated, independent thinker with a proactive approach to challenges
- Exceptional verbal and written communication skills, including proficiency in phone and email correspondence
- Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint)
- Strong interdepartmental communication skills, fostering collaboration and teamwork
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
