The Service Crew Lead will be part of Tesla's Field Energy Operations team. As a leader at Tesla, the Crew Lead Installer will continuously model to others Tesla standards and responsibilities including policy compliance, quality standards, and efficiency goals. The ideal candidate will work cooperatively with team members to successfully complete the maintenance of energy products safely and on time.
Responsibilities - Considered a subject matter expert in energy system installation and maintenance and is capable of training and mentoring others, may be responsible for a group or team
- Able to service and commission energy systems on roofs including array layout, and mounting hardware based on site conditions and customers' needs and expectations and perform routine maintenance on energy systems
- Proactively resolves equipment and system issues and can troubleshoot and overcome obstacles onsite while applying advanced knowledge to improve processes and proactively reviews workmanship onsite
- Collaborates with warehouse team to ensure all materials and equipment necessary for servicing is available onsite and communicates job status to customer and leadership
- Able to understand productivity goals and drive team members to improve efficiency supervise the jobsite and proactively guides and trains team members to ensure compliance
- Attend weekly team meetings and mandatory training sessions on new products, service methodology, and safety
- Provide an exceptional customer experience to all customers and able to complete work both with a team and as a lone worker
Requirements - Extensive knowledge of PV equipment, installation, and service. Additional experience in roof work, general construction, or carpentry preferred
- Extensive knowledge of electrical wiring and equipment and be able to bend conduit unassisted
- Ability to read building plans and equipment manuals and maintain Quality Standards
- Ability to safely handle power tools and materials such as: ladders, inverters, solar panels, panel boards, batteries, and other similar electrical equipment, lumber, roofing materials, etc
- Excellent customer service and strong written and verbal communication skills. Computer skills preferred
- Excellent attendance is essential for the team to achieve success and a valid driver's license is required
- Travel is mandatory and will vary dependent on business needs. Employees must be able to travel for up to 2 weeks at a time, several times a year, to various locations within the US
Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
