Customer Practice Manager, AMER-US-CST Enterprise ECRT and Energy

Amazon • Full-time • New York, New York, United States • $138.20k - $239k / year • 2m ago

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

This is customer facing - new customer acquisition role may require up to 50% travel to customer sites.

Key job responsibilities

- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings and revenue in the near term.

- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies

- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)

- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs

- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.

- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the available cloud services

- Deliver on annual bookings and revenue targets with deal structure aligned with key customer goals and AWS Professional Services business objectives

- Support scale through shared learnings and mechanisms across the Professional Services sales team.

About the team

About AWS:

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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BASIC QUALIFICATIONS

- 8+ years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.

- Experience with selling consulting/professional services with recurring revenue from accounts/territory.

- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.

- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion

- Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.

PREFERRED QUALIFICATIONS

- BA/BS degree with vertical industry sales and delivery experience of cloud services and solutions.

- Experience with design of modern, scalable delivery models for technology consulting services.

- International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners.

- Understanding of cloud computing and data transition challenges.

- A partner network for joint pursuit and delivery.

- Energy industry experience a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.