Job DescriptionHybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum [or other frequency dictated by the business].
The RoleThe Assistant Manager - GM Energy Customer Support Operations will lead existing operations and planning of future GM Energy products. This role will work cross-functionally & cross-border, supporting the launch and ongoing management of GM Energy products. Geographic scope is the US, Canada & Mexico, with potential expansion to other global markets.
Reporting to the Manager | GM Energy Product & Customer Care, this position supports the customer care operations related to charging and energy products & solutions. This includes:
What You'll Do (Responsibilities): - Working closely with internal and external stakeholders, lead the following cross-functionally
- Relationship(s) with external service provider(s)
- Data, Content & Applications of GM Energy products
- Key Performance Indicator tracking
- Proactively work with suppliers, partners, sales, logistics and management as necessary to ensure workstream deliverables and contract requirements are met
- Enable issue resolution across teams to ensure projects deliver to quality, time, and cost
- Manage team of technical advisors including payroll, training, and performance
- Develop & implement new processes, provide feedback, and work with peers and other leaders to ensure continuous improvement of business operations
- Provide regular cadence of clear updates to leadership, to ensure awareness of progress including flagging areas of cost/schedule/technical risks.
- Other duties as assigned
Additional Job DescriptionYour Skills & Abilities (Required Qualifications):- Bachelor's degree in a relevant engineering, supply chain, or purchasing field required
- PMP certification and/or familiarity and/or formal training in project management principles is a plus
- Experience with aftersales, warranty, marketing, or product management
- Proven track record partnering with external and internal stakeholders to deliver mutually beneficial outcomes
- Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
- Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
- Desire to work in a complex and evolving environment and to bring an innovation mindset. Comfort working in a fast-paced start-up technology environment is essential.
- Highly proficient in oral and written communication skills
- Previous experience deploying energy storage in multiple regions is desirable.
- Strong computer software skills, especially Microsoft Office, including familiarity with MS Project and Lucid
- Willing to travel 20-30% of the time, as necessary to execute responsibilities of the position
What Will Give You a Competitive Edge (Preferred Qualifications):- 5+ years of product/operations management and/or SSM (sales, service, marketing) experience
- Product marketing (research, planning, definition, business case)
- Program management (resource allocation, dependencies, execution)
- Marketing communications experience (i.e. brand, retail/dealer)
- Strong knowledge of customer care, aftersales & warranty
- Supplier Management
- Training and content development
- Experience presenting to Senior Leadership
- Managing teams in the past is a plus
- Interest in becoming technically proficient in the unique aspects of Energy products: charge times/ lengths, types of chargers, customer requirements, benefits beyond charging
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.This job may be eligible for relocation benefits.#LI-AP1
About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits OverviewThe goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity StatementsGM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
