Job purposeThis position is primarily responsible for servicing and maintaining high profile accounts, addressing customer care issues, continued training with current and new technicians, covering additional open routes, covering routes of employees on PTO, and completing quality service reviews. There is a strong emphasis on productivity, efficiency, and employee safety.
Duties and responsibilitiesThis position is primarily responsible for servicing and maintaining high profile accounts, addressing customer care issues, continued training with current and new technicians, and covering additional open routes.ESSENTIAL DUTIES AND RESPONSIBILITIES:Core duties and responsibilities include the following. Other duties may be assigned.
- Performs service at scheduled accounts.
- Works with new technicians to continue and follow up with training.
- Address customer care issues to stay within our goal of 1/24/7
- Responsible for the service on their accounts and the continual training of new technicians.
ACCOUNTABILITY: - Accountable to the quality of service they are providing on their route, to include labor and replacements, and the ongoing training of the technicians on their team.
SUPERVISORY RESPONSIBILITIES: - No supervisory skills needed. Training skill preferred.
COMPETENCIES:To perform the job successfully, an individual should demonstrate the following competencies:
- Intellectual Problem Solving - Identifies and resolves problems in a timely manner.
- Interpersonal Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations.
- Teamwork - Balances team and individual responsibilities.
- Training - able to effectively train others in their position.
Leadership - Leadership - Inspires and motivates others to perform well.
- Quality Management - Looks for ways to improve and promote quality.
- Values - Extreme alignment to PI Core Values - Character, Team, Ownership, Learning & Attitude - holds self and others accountable.
Organization - Organizational support - Follows policies and procedures; supports organization's goals and values.
Self-management - Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure.
- Dependability - Keeps commitments.
- Innovation - Displays original thinking and creativity; presents ideas and information in a manner that gets others' attention.
BUSINESS RELATED CONTACTS: - Hotel owners and general managers
- Senior property managers of commercial buildings
- CEO's, director of operations, and other key decision makers
- Gatekeepers such as security and receptionists
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
- The noise level in the work environment is usually moderate.
