Solar Performance and Monitoring Analyst - Operations & Maintenance

Namaste Solar • Full-time • Denver, Colorado, United States • 3h ago

Why Namaste Solar?

Namaste Solar is a worker-owned cooperative, a Certified B Corp, and a Public Benefit Corporation. After one month of employment, we offer a path for you to become a co-owner of Namaste Solar. As a co-owner, you'll be able to vote on critical company issues, run for Namaste Solar's Board of Directors, and participate in our annual profit-sharing program.

We've fostered a thriving, inclusive organizational culture and workplace that offers flexible work schedules and prioritizes personal well-being and growth. We strive to incorporate diverse perspectives and ideas to challenge and improve how we do business in a rapidly changing and expanding industry.

Performance and Monitoring Analyst - Operations & Maintenance

Are you a technical professional looking to make a positive impact in the world? If so, Namaste Solar is looking for you!
Our Commercial Solar PV Operations and Maintenance Team has an opening for a Performance and Monitoring Analyst
to monitor the health of C&I and small utility solar PV systems in Namaste Solar's O&M portfolio. Your duties will include
remote troubleshooting, investigation of production faults, data acquisition system configuration, performance verification,
dispatch scheduling, CRM management, and customer care. Your role will be a critical part of our team's commitment to
providing best-in-class customer service and technical expertise required to keep renewable energy systems online and
running efficiently.

Namaste Solar is a worker-owned cooperative, a Certified B Corp, and a Public Benefit Corporation. After one month of
employment, we offer a path for you to become a co-owner of Namaste Solar. As a co-owner, you'll be able to vote on
critical company issues, run for Namaste Solar's Board of Directors, and participate in our annual profit-sharing program.
We've fostered a thriving, inclusive organizational culture and workplace that offers flexible work schedules and prioritizes
personal well-being and growth. We strive to incorporate diverse perspectives and ideas to challenge and improve how
we do business in a rapidly changing and expanding industry.

Performance and Monitoring Analyst Core Responsibilities
• Daily monitoring and analytics of all sites under O&M contracts via Monitoring/Data Acquisition System (DAS)
• Create any contract required monthly, quarterly, and yearly performance and service reports
• Working with customers for resolution around DAS related questions
• Working with manufacturers, and utilities to resolve issues remotely as appropriate
• Confirming systems are performing in line with production, performance, and availability guarantees
• Assist customers with remote troubleshooting (system resets, error code diagnosis)
• Help field technicians troubleshoot issues and confirm system operation remotely
• Inform and educate customers on possible system issues identified within DAS platforms
• Respond to customer emails and phone calls regarding DAS and reporting
• Assist field crews with analytics portion of preventative maintenance (PM) reporting
• Enable remote access for onsite devices when applicable and ensure functionality/upkeep of remote access information within the portfolio
• Exercise flexibility and collaboration to manage a dynamic and fluid work queue.
• Work with manufacturers to perform RMAs
• Training for other O&M team members on how to use monitoring platforms
• Onboarding and training new customers on how the O&M team monitors systems
• Perform annual analysis of NSE-built commercial projects and provide feedback and summary to the commercial sales and design team.
• DAS portal configuration and set up. Including but not limited to, PV modeling, alerts & alarms
• Coordinate with DAS providers to arrange APIs between monitoring platforms and notify DAS providers of monitoring portal issues & potential improvements
• Opportunity to dispatch to PV sites for DAS communications repairs/installations and other O&M service work
• Improve standard operating procedures and processes

How We Work Together
• Provide pro-active and timely communication with our customers and team members
• Contribute and collaborate in departmental and company meetings
• Share and learn from our collective expertise to enhance the overall technical skills of the team

What You Bring
• Interest in learning about solar and electrical technical details
• Technical job experience
• Strong background in mathematics, office suite, and CRM/CMMS web applications
• Excellent customer service and communication skills
• Flexibility and the ability to prioritize many disparate tasks
• Self-starter attitude and a focus on continuous improvement

Your Team
• O&M Portfolio Managers
• O&M Electricians and Apprentice Electricians
• O&M Business Development Representatives

Work Schedule, Compensation, and Benefits
• Company provided computer
• This position may require working one weekend day (Saturday or Sunday)
• Mileage reimbursement for site visits
• Compensation will be dependent on experience, certifications, and licenses
• We offer CIGNA health insurance and dental insurance within the first 30 days
• Life Insurance, Short-Term, and Long-Term Disability
• 401K Program
• Voluntary Life Insurance
• Paid volunteer time
• Flexible paid time off
• Free Employee Assistance Program
• Free RTD EcoPass
• Discounts to put solar on your home

Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color,
religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors
prohibited by law.